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Thread: Zimbra mailbox crashing

  1. #1
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    Default Zimbra mailbox crashing

    Hi Guys,

    Ive just done a fresh install and im having abit of issues with mailbox crashing. From experiment, i can see that zimbra crashes when i play around with zimbraAdmin console alot i.e logging in logging off, navigating between different sections of zimbraAdmin. I notice sometimes that there is a huge delay clicking between different menus, maybe the server is doing some processing im not sure. My system is currently running 1GB of memory. Can this be the only reason for this problem?

    Thanks

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by mango View Post
    My system is currently running 1GB of memory. Can this be the only reason for this problem?
    Yes, that can be one of the reasons but not the only reason. Your machine is below the recommended specifications, I'd suggest you upgrade the RAM. If you're behind a NAT router then you'll need a Split DNS set-up and a valid hosts file, do you have one and is the hosts file correct?

    When you encounter problems you should check the log files and also search the forums as most questions about this type of problem have already been answered.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
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    Thanks Phoenix for the reply.

    Im in the process of upgrading the ram from 1GB to 4GB. Ive managed to locate the section in my mailbox.log when the mailbox service crashes, but i cant seem to make sense of it. Would it help if i were to post the those messages here?

    Thanks

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
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    Yes, you can post it here but the likelihood is it's caused by lack of RAM.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
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    Quote Originally Posted by phoenix View Post
    Yes, you can post it here but the likelihood is it's caused by lack of RAM.
    Just to give an over summary:
    Version: Release 6.0.2_GA_1912.DEBIAN5_64 DEBIAN5_64 FOSS edition.


    Everytime it happens, when i check zmcontrol status, all services are still running but in the event that it occurs, mailbox is stoped. Once i stop and start the services again, zimbra is back to normal.

    In order to invoke the problem, i decided to send 10 emails simultaneously and indeed the mailbox and stopped. Here is the extract as soon as the email starts receiving the request:

    Incident 1:

    2009-11-18 19:53:48,885 INFO [LmtpServer-4] [] ProtocolHandler - Handler exiting normally
    2009-11-18 19:54:09,845 INFO [main] [] soap - Servlet SoapServlet starting up
    2009-11-18 19:54:11,122 INFO [main] [] soap - Adding service AccountService to SoapServlet
    2009-11-18 19:54:12,024 INFO [main] [] soap - Adding service MailService to SoapServlet
    2009-11-18 19:54:14,994 INFO [main] [] soap - Adding service IMService to SoapServlet
    2009-11-18 19:54:16,287 INFO [main] [] misc - version=6.0.2_GA_1912.DEBIAN5_64 release=20091020175801 builddate=20091020-1801 buildhost=build32.lab.zimbra.com
    2009-11-18 19:54:16,288 INFO [main] [] misc - LANG environment is set to: C
    2009-11-18 19:54:16,288 INFO [main] [] misc - System property java.home=/opt/zimbra/jdk1.6.0_16/jre
    2009-11-18 19:54:16,288 INFO [main] [] misc - System property java.runtime.version=1.6.0_16-b01
    2009-11-18 19:54:16,288 INFO [main] [] misc - System property java.version=1.6.0_16
    2009-11-18 19:54:16,288 INFO [main] [] misc - System property java.vm.info=mixed mode
    2009-11-18 19:54:16,288 INFO [main] [] misc - System property java.vm.name=Java HotSpot(TM) 64-Bit Server VM
    2009-11-18 19:54:16,289 INFO [main] [] misc - System property java.vm.version=14.2-b01
    2009-11-18 19:54:16,289 INFO [main] [] misc - System property os.arch=amd64
    2009-11-18 19:54:16,289 INFO [main] [] misc - System property os.name=Linux
    2009-11-18 19:54:16,289 INFO [main] [] misc - System property os.version=2.6.18-028stab060.8
    2009-11-18 19:54:16,289 INFO [main] [] misc - System property sun.arch.data.model=64
    2009-11-18 19:54:16,289 INFO [main] [] misc - System property sun.cpu.endian=little
    2009-11-18 19:54:16,289 INFO [main] [] misc - System property sun.cpu.isalist=
    2009-11-18 19:54:16,289 INFO [main] [] misc - System property sun.os.patch.level=unknown
    2009-11-18 19:54:16,347 INFO [main] [] system - Setting mysql connector property: maxActive=100
    2009-11-18 19:54:16,357 INFO [main] [] system - Setting mysql connector property: maxActive=100
    2009-11-18 19:54:29,910 INFO [main] [] sqltrace - Setting slow SQL threshold to 2000ms.


    Incident 2:

    2009-11-18 17:30:25,972 INFO [main] [] soap - Servlet SoapServlet starting up
    2009-11-18 17:30:26,008 INFO [main] [] soap - Adding service AccountService to SoapServlet
    2009-11-18 17:30:26,058 INFO [main] [] soap - Adding service MailService to SoapServlet
    2009-11-18 17:30:26,172 INFO [main] [] soap - Adding service IMService to SoapServlet
    2009-11-18 17:30:26,178 INFO [main] [] misc - version=6.0.2_GA_1912.DEBIAN5_64 release=20091020175801 builddate=20091020-1801 buildhost=build32.lab.zimbra.com
    2009-11-18 17:30:26,179 INFO [main] [] misc - LANG environment is set to: C
    2009-11-18 17:30:26,179 INFO [main] [] misc - System property java.home=/opt/zimbra/jdk1.6.0_16/jre
    2009-11-18 17:30:26,179 INFO [main] [] misc - System property java.runtime.version=1.6.0_16-b01
    2009-11-18 17:30:26,180 INFO [main] [] misc - System property java.version=1.6.0_16
    2009-11-18 17:30:26,180 INFO [main] [] misc - System property java.vm.info=mixed mode
    2009-11-18 17:30:26,180 INFO [main] [] misc - System property java.vm.name=Java HotSpot(TM) 64-Bit Server VM
    2009-11-18 17:30:26,180 INFO [main] [] misc - System property java.vm.version=14.2-b01
    2009-11-18 17:30:26,180 INFO [main] [] misc - System property os.arch=amd64
    2009-11-18 17:30:26,180 INFO [main] [] misc - System property os.name=Linux
    2009-11-18 17:30:26,180 INFO [main] [] misc - System property os.version=2.6.18-028stab060.8
    2009-11-18 17:30:26,180 INFO [main] [] misc - System property sun.arch.data.model=64
    2009-11-18 17:30:26,180 INFO [main] [] misc - System property sun.cpu.endian=little
    2009-11-18 17:30:26,180 INFO [main] [] misc - System property sun.cpu.isalist=
    2009-11-18 17:30:26,180 INFO [main] [] misc - System property sun.os.patch.level=unknown
    2009-11-18 17:30:26,205 INFO [main] [] system - Setting mysql connector property: maxActive=100
    2009-11-18 17:30:26,216 INFO [main] [] system - Setting mysql connector property: maxActive=100
    2009-11-18 17:30:26,543 FATAL [main] [] system - Config initialization failed
    com.zimbra.common.service.ServiceException: system failure: ZimbraLdapContext
    ExceptionId:main:1258525826542:48eff3cf88237ec0
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:247)
    at com.zimbra.cs.account.ldap.ZimbraLdapContext.<init >(ZimbraLdapContext.java:394)
    at com.zimbra.cs.account.ldap.ZimbraLdapContext.<init >(ZimbraLdapContext.java:348)
    at com.zimbra.cs.account.ldap.LdapProvisioning.getSer verByName(LdapProvisioning.java:2526)
    at com.zimbra.cs.account.ldap.LdapProvisioning.getSer verByNameInternal(LdapProvisioning.java:2515)
    at com.zimbra.cs.account.ldap.LdapProvisioning.getLoc alServer(LdapProvisioning.java:3125)
    at com.zimbra.cs.util.Config.init(Config.java:81)
    at com.zimbra.cs.util.Config.initConfig(Config.java:9 2)
    at com.zimbra.cs.util.Config.getString(Config.java:10 4)
    at com.zimbra.cs.db.Versions.checkDBVersion(Versions. java:66)
    at com.zimbra.cs.db.Versions.checkVersions(Versions.j ava:62)
    at com.zimbra.cs.util.Zimbra.startup(Zimbra.java:158)
    at com.zimbra.cs.util.Zimbra.startup(Zimbra.java:121)
    at com.zimbra.soap.SoapServlet.init(SoapServlet.java: 125)
    at javax.servlet.GenericServlet.init(GenericServlet.j ava:241)
    at org.mortbay.jetty.servlet.ServletHolder.initServle t(ServletHolder.java:431)
    at org.mortbay.jetty.servlet.ServletHolder.doStart(Se rvletHolder.java:263)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:50)
    at org.mortbay.jetty.servlet.ServletHandler.initializ e(ServletHandler.java:676)
    at org.mortbay.jetty.servlet.Context.startContext(Con text.java:140)
    at org.mortbay.jetty.webapp.WebAppContext.startContex t(WebAppContext.java:1250)
    at org.mortbay.jetty.handler.ContextHandler.doStart(C ontextHandler.java:517)

    Caused by: javax.naming.CommunicationException: mail.domain.com:389 [Root exception is java.net.ConnectException: Connection refused]
    at com.sun.jndi.ldap.Connection.<init>(Connection.jav a:197)
    at com.sun.jndi.ldap.LdapClient.<init>(LdapClient.jav a:118)
    at com.sun.jndi.ldap.LdapClient.getInstance(LdapClien t.java:1580)
    at com.sun.jndi.ldap.LdapCtx.connect(LdapCtx.java:265 2)
    at com.sun.jndi.ldap.LdapCtx.<init>(LdapCtx.java:293)
    at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(LdapC txFactory.java:175)
    at com.sun.jndi.ldap.LdapCtxFactory.getUsingURLs(Ldap CtxFactory.java:193)
    at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstanc e(LdapCtxFactory.java:136)
    at com.sun.jndi.ldap.LdapCtxFactory.getInitialContext (LdapCtxFactory.java:66)
    at javax.naming.spi.NamingManager.getInitialContext(N amingManager.java:667)
    at javax.naming.InitialContext.getDefaultInitCtx(Init ialContext.java:288)
    at javax.naming.InitialContext.init(InitialContext.ja va:223)
    at javax.naming.ldap.InitialLdapContext.<init>(Initia lLdapContext.java:134)
    at com.zimbra.cs.account.ldap.ZimbraLdapContext.<init >(ZimbraLdapContext.java:380)
    ... 44 more
    Caused by: java.net.ConnectException: Connection refused
    at java.net.PlainSocketImpl.socketConnect(Native Method)
    at java.net.PlainSocketImpl.doConnect(PlainSocketImpl .java:333)
    at java.net.PlainSocketImpl.connectToAddress(PlainSoc ketImpl.java:195)
    at java.net.PlainSocketImpl.connect(PlainSocketImpl.j ava:182)
    at java.net.SocksSocketImpl.connect(SocksSocketImpl.j ava:366)
    at java.net.Socket.connect(Socket.java:525)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at com.sun.jndi.ldap.Connection.createSocket(Connecti on.java:336)
    at com.sun.jndi.ldap.Connection.<init>(Connection.jav a:184)
    ... 57 more

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