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Thread: [SOLVED] Webmail Sending Email - IOException

  1. #1
    Join Date
    Sep 2009
    Posts
    7
    Rep Power
    6

    Default [SOLVED] Webmail Sending Email - IOException

    Hi,

    I've encountered this error after re-installing, it looks like some problems with writing to disk or something has anyone encountered this error and found a solution? Thanks!

    Code:
    method:	SendMsgRequest
    msg:	system failure: IOException
    code:	service.FAILURE
    detail:	soap:Receiver
    trace:	btpool0-9:1261527722291:d83e7ffedc56cc81
    request:	
    
    Body: {
      SendMsgRequest: {
        _jsns: "urn:zimbraMail",
        m: {
          e: [
            0: {
              a: "ptssupport@mycompany.com",
              p: "ptssupport",
              t: "t"
             },
            1: {
              a: "ptssupport@mycompany.com",
              t: "f"
             }
           ],
          idnt: "2778c984-ab8d-4d66-ac55-8bfb479af81a",
          mp: [
            0: {
              content: {
                _content: ""
               },
              ct: "text/plain"
             }
           ],
          su: {
            _content: "test"
           }
         },
        suid: 1261527956275
       }
     },
    Header: {
      context: {
        _jsns: "urn:zimbra",
        account: {
          _content: "ptssupport@mycompany.com",
          by: "name"
         },
        authToken: "(removed)",
        format: {
          type: "js"
         },
        notify: {
          seq: 7
         },
        sessionId: {
          _content: 111,
          id: 111
         },
        userAgent: {
          name: "ZimbraWebClient - FF3.0 (Win)",
          version: "5.0.18_GA_3011.RHEL5"
         }
       }
     }

  2. #2
    Join Date
    Dec 2009
    Location
    Singapore and India
    Posts
    42
    Rep Power
    6

    Default

    Please check on the zimbra logs to gather some specific error messages. You can also run some disk test tools, but the logs would be the best guide.

    If you can post some excerpts from them here, maybe the community can help you more.

  3. #3
    Join Date
    Sep 2009
    Posts
    7
    Rep Power
    6

    Default

    Hi,

    Thanks, I have solved the problem. Here's how I managed to overcome this problem.

    1. log4j.properties - turn on debug logs
    2. Try again and look at the logs
    3. Logs complained about permissions or exception in saving to a file
    4. change permissions of the files/folders.
    5. The email was successfully sent and received

    Thanks again for your help.

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