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Thread: Confirming Mail Delivery

  1. #1
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    Default Confirming Mail Delivery

    Hello,

    I am sure someone has experience a situation where users deny that some mail was not delivered especially if it gets them into trouble

    Is there a way I can verify this from the logs?

    Thanks

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by mutuku View Post
    Is there a way I can verify this from the logs?
    All you can verify from the logs is the fact the mail was delivered to a particular mail server. You could upgrade to the current release and use the 'Read Receipt' feature, that isn't any definitive statement that the mail was actually read by a named recipient (I think they're actually a waste of time) and is about the closest you'll get to any form of confirmation.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
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    Default

    Which log files should I look into? mail.info, messages or zimbra.log? Is it possible to set log rotation to a longer time frame?

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by mutuku View Post
    Which log files should I look into? mail.info, messages or zimbra.log? Is it possible to set log rotation to a longer time frame?
    Yes you can change the log rotation for the log files but it will get overwritten each time you upgrade Zimbra: Log Files - Zimbra :: Wiki
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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