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Thread: A network service error has occurred.

  1. #1
    Join Date
    Jan 2010
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    Default A network service error has occurred.

    Hello everybody

    This is my first post here.
    I use Zimbra for almost 1 year now and it has been a very good experience.
    I managed to setup a zimbra server following the excellent guides you guys provide.

    2 days ago and I started getting this error in all external connected imap accounts and I simply cannot receive any more mails.
    I am able to receive mails in zimbra own accounts but not in imap accounts on external servers.

    This is the error I get:
    A network service error has occurred.
    method: ImportDataRequest
    msg: system failure: Unable to connect to mail store: DataSource: { id=38e796ce-6f53-4837-a6d0-69e87896dbd7, type=imap, isEnabled=true, name=Helder Alves, host=imap.graficapacense.pt, port=993, connectionType=ssl, username=ha0893@graficapacense.pt, folderId=262 }
    code: service.FAILURE
    detail: soap:Receiver
    trace: btpool0-38:1264674549919:1c495c3a8fe13d2a
    request:

    helder.alves@intranet.graficapacense.pt0_28ce1a6eb64c85e3a08c26d5c2630eeb131029e6_69643d3 3363a37336264373965612d653735632d346161642d3837303 02d6564633539626661656537613b6578703d31333a3132363 43735393133383132353b747970653d363a7a696d6272613b
    This is Zimbra version:
    Client Version: 5.0.14_GA_2850.UBUNTU8
    Client Release: 20090303190551
    Build Date: 20090303-1918

    Thanks in advance for your help.
    Helder Alves

  2. #2
    Join Date
    Jan 2010
    Posts
    2
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    Default

    Anyone? Any hint?

  3. #3
    phoenix is offline Zimbra Consultant & Moderator
    Join Date
    Sep 2005
    Location
    Vannes, France
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    Default

    The error is listed in your first post: "Unable to connect to mail store" - it can't connect to the mail store. You need to give a description of your configuration and (possibly) what happened two days ago that may have caused this problem. You could also check the results of a search: site:zimbra.com "Unable to connect to mail store" - Yahoo! Search Results
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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