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Thread: messages reporting delivered to box are not there

  1. #1
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    Default messages reporting delivered to box are not there

    I followed the install docs and installed Ubuntu 8.04 lts with Zimbra 6.0 and have no troubles. Server is a public mail server behind a router and firewall using 1to1 nat on router and port filtering by IP on the firewall. All DNS entries on both public and internal return as they are supposed to. All mail sent internally from users and externally from yahoo, msn, aol, gmail etc... all arrive correctly and send correctly.

    It is great in every way except when I send certain pieces of email to the server from another server thoses pieces of email are not delivered into their boxes for the user to login and see via email. However the account forwards a copy to another account called archive@ and the email ends up in the archiver.

    These few emails ones sent from an automated system are not being delivered into our inbox for various people. They get lots of other mail just not these. The mail that is not being delivered I see in the zimbra log file as being delivered. We even have copies going into an archive account and those copier are delivered. In the zimbra log file I can see the emails stating that they are delivered. We have turned off the anti virus and the spam assassin on zimbra and this still behaves the same way.

  2. #2
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    Here is the complete message log for this piece of email
    tsn-imail.tsn-corp.com is a different mail server which is relaying the mail to my zimbra server. Also once mail goes to an account on the zimbra server
    mailarchiva.foxvalleytechnologies.com is a mail archive server we use and the mail is getting here.


    Feb 19 10:20:58 zimbra-mail postfix/smtpd[10431]: connect from tsn-imail.tsn-corp.com[10.223.237.15]
    Feb 19 10:20:58 zimbra-mail postfix/smtpd[10431]: 145C7C4600A: client=tsn-imail.tsn-corp.com[10.223.237.15]
    Feb 19 10:20:58 zimbra-mail postfix/cleanup[10434]: 145C7C4600A: message-id=<3EA7C9A7.8605.A0A5FA@localhost>
    Feb 19 10:20:58 zimbra-mail postfix/qmgr[21131]: 145C7C4600A: from=<JAMIES@TSNCORPORATE.COM>, size=12539, nrcpt=2 (queue active)
    Feb 19 10:20:58 zimbra-mail postfix/smtpd[10431]: disconnect from tsn-imail.tsn-corp.com[10.223.237.15]
    Feb 19 10:20:58 zimbra-mail postfix/smtp[10421]: 145C7C4600A: to=<archive@mailarchiva.foxvalleytechnologies.com> , relay=mailarchiva.foxvalleytechnologies.com[10.223.237.115]:25, delay=0.1, delays=0.06/0/0.01/0.03, dsn=2.0.0, status=sent (250 Ok)
    Feb 19 10:20:58 zimbra-mail postfix/lmtp[10435]: 145C7C4600A: to=<jamies@tsncorporate.com>, relay=zimbra-mail.foxvalleytechnologies.com[10.223.237.98]:7025, delay=0.14, delays=0.06/0.01/0/0.07, dsn=2.1.5, status=sent (250 2.1.5 Delivery OK)
    Feb 19 10:20:58 zimbra-mail postfix/qmgr[21131]: 145C7C4600A: removed

  3. #3
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    cat /etc/hosts
    cat /etc/resolv.conf
    dig tsncorporate.com mx
    dig tsncorporate.com any
    host tsncorporate.com

    zmail@zimbra-mail:/$ nslookup -type=mx tsncorporate.com
    Server: 10.223.237.6
    Address: 10.223.237.6#53

    tsncorporate.com mail exchanger = 10 mail.tsncorporate.com.

    zmail@zimbra-mail:/$ ping mail.tsncorporate.com
    PING mail.tsncorporate.com (10.223.237.98) 56(84) bytes of data.
    64 bytes from zimbra-mail.foxvalleytechnologies.com (10.223.237.98): icmp_seq=1 ttl=64 time=0.016 ms
    64 bytes from zimbra-mail.foxvalleytechnologies.com (10.223.237.98): icmp_seq=2 ttl=64 time=0.022 ms
    64 bytes from zimbra-mail.foxvalleytechnologies.com (10.223.237.98): icmp_seq=3 ttl=64 time=0.022 ms
    64 bytes from zimbra-mail.foxvalleytechnologies.com (10.223.237.98): icmp_seq=4 ttl=64 time=0.021 ms
    64 bytes from zimbra-mail.foxvalleytechnologies.com (10.223.237.98): icmp_seq=5 ttl=64 time=0.025 ms
    64 bytes from zimbra-mail.foxvalleytechnologies.com (10.223.237.98): icmp_seq=6 ttl=64 time=0.017 ms
    64 bytes from zimbra-mail.foxvalleytechnologies.com (10.223.237.98): icmp_seq=7 ttl=64 time=0.015 ms

    --- mail.tsncorporate.com ping statistics ---
    7 packets transmitted, 7 received, 0% packet loss, time 5995ms
    rtt min/avg/max/mdev = 0.015/0.019/0.025/0.006 ms
    zmail@zimbra-mail:/$ cat /etc/hosts
    127.0.0.1 localhost
    10.223.237.98 zimbra-mail.foxvalleytechnologies.com zimbra-mail

    # The following lines are desirable for IPv6 capable hosts
    ::1 ip6-localhost ip6-loopback
    fe00::0 ip6-localnet
    ff00::0 ip6-mcastprefix
    ff02::1 ip6-allnodes
    ff02::2 ip6-allrouters
    ff02::3 ip6-allhosts
    zmail@zimbra-mail:/$ cat /etc/resolv.conf
    search tsn-corp.com
    nameserver 10.223.237.6
    zmail@zimbra-mail:/$ dig tsncorporate.com mx

    ; <<>> DiG 9.4.2-P2 <<>> tsncorporate.com mx
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 15620
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1

    ;; QUESTION SECTION:
    ;tsncorporate.com. IN MX

    ;; ANSWER SECTION:
    tsncorporate.com. 3600 IN MX 10 mail.tsncorporate.com.

    ;; ADDITIONAL SECTION:
    mail.tsncorporate.com. 3600 IN A 10.223.237.98

    ;; Query time: 0 msec
    ;; SERVER: 10.223.237.6#53(10.223.237.6)
    ;; WHEN: Fri Feb 19 10:52:03 2010
    ;; MSG SIZE rcvd: 71

    zmail@zimbra-mail:/$ dig tsncorporate.com any

    ; <<>> DiG 9.4.2-P2 <<>> tsncorporate.com any
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 65277
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 0, ADDITIONAL: 2

    ;; QUESTION SECTION:
    ;tsncorporate.com. IN ANY

    ;; ANSWER SECTION:
    tsncorporate.com. 3600 IN A 71.46.208.171
    tsncorporate.com. 3600 IN NS authentication.tsn-corp.com.
    tsncorporate.com. 3600 IN SOA authentication.tsn-corp.com. hostmaster.tsn-corp.com. 14 900 600 86400 3600
    tsncorporate.com. 3600 IN MX 10 mail.tsncorporate.com.

    ;; ADDITIONAL SECTION:
    authentication.tsn-corp.com. 3600 IN A 10.223.237.6
    mail.tsncorporate.com. 3600 IN A 10.223.237.98

    ;; Query time: 0 msec
    ;; SERVER: 10.223.237.6#53(10.223.237.6)
    ;; WHEN: Fri Feb 19 10:52:34 2010
    ;; MSG SIZE rcvd: 188

    zmail@zimbra-mail:/$ host 'mail.tsncorporate.com'
    mail.tsncorporate.com has address 10.223.237.98

  4. #4
    Join Date
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    Default

    In which zimbra logfile do you see that the messages are delivered? Have you looked through /opt/zimbra/log/mailbox.log to see what is happening with the messages?
    Jacob Turner
    Ringnebula Systems - Ukiah, CA

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