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Thread: Undelivered mails are not bouncing

  1. #1
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    Default Undelivered mails are not bouncing

    Hi,

    we are using Zimbra open source edition. Undelivered mails are not bouncing to the sender. In Addition no bouncing messages are receiving for sender for invalid email recipient address.

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Please update your forum profile with the output of the following command (do not post the output in this thread):

    Code:
    zmcontrol -v
    You've not really provided any evidence that the email came into your server nor exactly what you mean by 'bouncing', why would the mail be undelivered? You do realise that a bounce can take up to five days before the sender receives notification that there was a problem, don't you? Are the emails in your deferred queue? Have a look in the log files and see if the email has arrived at you server and what happened to it. You need to provide some examples of what exactly is happening on your server.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
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    Hi ,

    Thanks for the reply . The output is
    Release 6.0.1_GA_1816.F11_20090911184139 F11 FOSS edition.

    The exact problem is the undelivered mails is the deferred queue are not bounce back immediately to the sender. i need to change the bounce_queue_lifetime parameter , but unable to save the postfix settings. so the sender gets undelivered bounce mails much delayed.

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by dveeras View Post
    Hi ,

    Thanks for the reply . The output is
    Release 6.0.1_GA_1816.F11_20090911184139 F11 FOSS edition.
    Please put that in your forum profile as I asked in my previous post, it's no use here as we have to keep asking every time you post what version of Zimbra you're using.

    Quote Originally Posted by dveeras View Post
    The exact problem is the undelivered mails is the deferred queue are not bounce back immediately to the sender. i need to change the bounce_queue_lifetime parameter , but unable to save the postfix settings. so the sender gets undelivered bounce mails much delayed.
    You'll find details in the forums and the wiki: site:zimbra.com "bounce_queue_lifetime" - Yahoo! Search Results
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
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    hi ,

    Even we change the bounce_queue_lifetime parameter by using postconf cli commands the settings reset to default value as bounce_queue_lifetime=5d once we restart the postfix service.. pls giude

  6. #6
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    Change in /opt/zimbra/conf/zmmta.cf the following from
    Code:
    POSTCONF bounce_queue_lifetime                LOCAL postfix_bounce_queue_lifetime
    to this
    Code:
    POSTCONF bounce_queue_lifetime                10d
    or whatever value you would like. When you restart the MTA it should be set
    Code:
    su - zimbra
    zmmtactl stop ; zmmtactl start

  7. #7
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    Hi ,

    I have changed the bounce_queue_lifetime parameter and restart the MTA. while restarting the MTA this error is coming like
    /opt/zimbra/bin/zmshutil: line 39: export: `=1m': not a valid identifier
    /opt/zimbra/bin/zmshutil: line 39: export: `=10s': not a valid identifier

    And also the undelivered mails are not bouncing to the sender.

    the output of postconf -d shows the default value for bounce_queue_lifetime = 5d . Please guide

  8. #8
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    Probably my syntax for that file. Try changing to
    Code:
    POSTCONF bounce_queue_lifetime                postfix_bounce_queue_lifetime=10s

  9. #9
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    hi ,

    Still the error persists while restarting the MTA Service
    /opt/zimbra/bin/zmshutil: line 39: export: `=1m': not a valid identifier
    /opt/zimbra/bin/zmshutil: line 39: export: `=10s': not a valid identifier

  10. #10
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    Argh! My fault ... Change the setting back in zmmta.conf to
    Code:
    POSTCONF bounce_queue_lifetime                LOCAL postfix_bounce_queue_lifetime
    and then run the following
    Code:
    su - zimbra
    zmlocalconfig -e postfix_bounce_queue_lifetime=10s

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