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Thread: Missing Mailbox

  1. #1
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    Default Missing Mailbox

    Hi all,

    I am expreincing some strange behaviours with some of my mailbox, some mailbox accounts has suddenlly disappeared and I can't seem to trace what exactly is happening.
    An attempt to recreate the affected account, I get an error saying account already exist, meanwhile the account isn't listed. I also tried recreating with zmprov CLI utility but with the error:
    Code:
    ERROR: account.ACCOUNT_EXISTS (account already exists: username@mydomain.com)
    I have run an ldapsearch, zmprov gaa, etc. but none display these missing accounts.

    Other accounts seems to be working fine, but I'm lost as to what could have happen to these "missing" accounts.

    FYI: I'm running FC5 + 3.1.4_GA_518.FC4 GA open source version.

    I'd appreciate any ideas as to what could be responsible for this.
    Last edited by yomex; 07-26-2006 at 10:43 AM.

  2. #2
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    Default

    Try to look the account up using the FQDN

    example: username@hostname.domain.com

    If that doesn't work, try:
    >zmprov
    >gaa

    jh

  3. #3
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    Default

    I've searched to no avail, if you look at my initial post, I've tried using Zimbra zmprov gaa utility as well but none of these "missing" mailbox were listed.

  4. #4
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    Default

    So you have more than one missing acct?

  5. #5
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    Default

    3 out of 25 actually.

  6. #6
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    Default

    do you see them if you run this:

    mysql zimbra -e 'select id,comment from mailbox'

  7. #7
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    Default

    Quote Originally Posted by bobby
    do you see them if you run this:

    mysql zimbra -e 'select id,comment from mailbox'
    I ran the above command which indicates 2 of the 3 accounts exist in the MySQL db, not sure where the 3rd is.

    I also crosscheck the MySQL database message stores (i.e mailboxn where n is the id from the query above) which indicates that the account's respective mailbox still exist (except for the 3rd).

    Any ideas on how to recover these "3 accounts", other accounts & newly created ones still works fine.

  8. #8
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    Default

    Quote Originally Posted by yomex
    Hi all,

    I am expreincing some strange behaviours with some of my mailbox, some mailbox accounts has suddenlly disappeared and I can't seem to trace what exactly is happening.
    An attempt to recreate the affected account, I get an error saying account already exist, meanwhile the account isn't listed. I also tried recreating with zmprov CLI utility but with the error:
    Code:
    ERROR: account.ACCOUNT_EXISTS (account already exists: username@mydomain.com)
    I have run an ldapsearch, zmprov gaa, etc. but none display these missing accounts.

    Other accounts seems to be working fine, but I'm lost as to what could have happen to these "missing" accounts.

    FYI: I'm running FC5 + 3.1.4_GA_518.FC4 GA open source version.

    I'd appreciate any ideas as to what could be responsible for this.
    I have installed 3.2 Beta M2 on FC4, and have the same thing.

  9. #9
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    Default

    you guys have also checked ldap directly?

    Code:
    source ~/bin/zmshutil
    zmsetvars
    ldapsearch -D ${zimbra_ldap_userdn} -x -w ${zimbra_ldap_password} -b uid=username,ou=people,dc=domain,dc=com

    are there any last traces of the accounts in the logs:

    Code:
    grep username@domain.com ~/log/zimbra.log*

  10. #10
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    if anybody wants to send us the whole ldap db to investigate, just let me know. you can pm or email it if necessary.

    ldap stop
    ~/openldap/sbin/slapcat -f ~/conf/slapd.conf -l /tmp/zimbraldapdb
    ldap start

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