We have users who's incoming mail is constantly being marked as spam. I have tried adding both white lists and rules to /opt/zimbra/conf/salocal.cf.in then I restart via zmamavisdctl restart. The mail is often in the 7-9 range so just changing the value of the tag does not work.

I added the following rules that do not seem to do anything

whitelist_from *@domain.com
#users mail to and from each other still get marked as spam

blacklist_from mytestemail@otherdomain.com
#I can still send mail in

body username /username/i
socre username -5
#this does not lower the socre of mail which the sender knows the users name
zmcontrol status shows everything running fine. Any help would be appreciated.