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Thread: Zimbra blocking valid email

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  1. #1
    Join Date
    Jan 2008
    Posts
    70
    Rep Power
    7

    Default Zimbra blocking valid email

    ZCS 6.0.4

    I have a Zimbra user trying to send a Power Point attachment (*.ppt extension) to internal users. Zimbra is blocking it with the message below. It is not a virus. Any suggestion on how to stop this from being blocked?

    Also, I sent the attachment from my Zimbra account to hotmail and yahoo and it never not showed up in either account; nor did it bounce.

    Thanks.



    ----- Forwarded Message -----
    From: "Content-filter at webmail.brs.com" <admin@webmail.brs.com>
    Sent: Wednesday, March 24, 2010 11:31:16 AM
    Subject: VIRUS (Encrypted.Zip) in mail TO YOU from <esmall@brs.com>

    VIRUS ALERT

    Our content checker found
    virus: Encrypted.Zip

    in an email to you from probably faked sender:
    ?@[10.9.10.xxx]
    claiming to be: <esmall@brs.com>

    Content type: Virus
    Our internal reference code for your message is 15045-14/KNl7x0CtNNff

    First upstream SMTP client IP address: [10.9.10.xxx] unknown
    According to a 'Received:' trace, the message apparently originated at:
    [10.9.10.xxx], webmail.brs.com unknown [10.9.10.xxx]

    Return-Path: <esmall@brs.com>
    From: Ed Small <esmall@brs.com>
    Message-ID:
    <262989114.1012292.1269444674685.JavaMail.root@brs .bigrocksports.com>
    X-Mailer: Zimbra 6.0.4_GA_2038.RHEL5_64 (ZimbraWebClient - SAF3
    (Mac)/6.0.4_GA_2038.RHEL5_64)
    Subject: Fwd: Board Discussion
    The message has been quarantined as: virus-KNl7x0CtNNff

    Please contact your system administrator for details.

  2. #2
    Join Date
    Jul 2007
    Location
    Baltimore
    Posts
    1,649
    Rep Power
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    Default

    Under global settings, AS/AV tab, uncheck to block encrypted archives.

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