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Thread: [SOLVED] problem with local emails

  1. #1
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    Default [SOLVED] problem with local emails

    Hello,

    I've installed new zimbra 6.x and after a few days I've noticed that local emails won't work. All of these emails are stored in mailq.

    [root@andromeda log]# mailq | grep Requests
    postqueue: warning: Mail system is down -- accessing queue directly
    -- 81 Kbytes in 120 Requests.

    zimbra seems to start correctly:
    [zimbra@andromeda ~]$ zmcontrol status
    Host andromeda.xxx.xxx
    antispam Running
    antivirus Running
    ldap Running
    logger Running
    mailbox Running
    mta Running
    snmp Running
    spell Running
    stats Running

    in /var/log/zimbra.log I have:
    Apr 8 10:20:16 andromeda zimbramon[2304]: 2304:info: Starting mta via zmcontrol
    Apr 8 10:20:38 andromeda postfix/postfix-script[7537]: warning: not owned by root: /opt/zimbra/data/postfix/spool
    Apr 8 10:20:38 andromeda postfix/postfix-script[7544]: warning: not owned by root: /opt/zimbra/postfix-2.6.5.2z/conf/main.cf
    Apr 8 10:20:39 andromeda postfix/postfix-script[7545]: warning: not owned by root: /opt/zimbra/postfix-2.6.5.2z/conf/master.cf
    Apr 8 10:20:39 andromeda postfix/postfix-script[7546]: warning: not owned by root: /opt/zimbra/postfix-2.6.5.2z/conf/master.cf.in
    Apr 8 10:20:39 andromeda postfix/postfix-script[7561]: starting the Postfix mail system
    Apr 8 10:20:39 andromeda postfix/master[7562]: daemon started -- version 2.6.5, configuration /opt/zimbra/postfix-2.6.5.2z/conf

    Do you have any ideas how to fix it?

    Thanks
    Barth

  2. #2
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    Default

    Those messages are fine. If you wish to look at the queue you need to do
    Code:
    su - zimbra
    postqueue -p

  3. #3
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    In Zimbra mailq is empty but the problem is :
    I send email to local user and it goes to #mailq and zimbra never gets it.

  4. #4
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    Code:
    cat /etc/hosts
    cat /etc/resolv.conf
    dig yourdomain mx
    dig yourdomain any
    host `hostname` <- note backticks and not single quotes
    When you send a email locally please check /var/log/zimbra.log and post the SMTP transaction here please.

  5. #5
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    # cat /etc/hosts

    # Do not remove the following line, or various programs
    # that require network functionality will fail.
    127.0.0.1 localhost.localdomain localhost
    xxx.xxx.xxx.xxx andromeda.domain.xx andromeda

    cat /etc/resolv.conf
    search domain.xx
    nameserver 150.254.173.3
    nameserver 150.254.173.2

    [root@andromeda log]# dig domain.xx mx

    ; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5_4.2 <<>> domain.xx mx
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 13669
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 2

    ;; QUESTION SECTION:
    ;domain.xx. IN MX

    ;; ANSWER SECTION:
    domain.xx. 560 IN MX 0 mail.domain.xx.

    ;; AUTHORITY SECTION:
    domain.xx. 455 IN NS fns1.sgh.waw.pl.
    domain.xx. 455 IN NS fns2.sgh.waw.pl.

    ;; ADDITIONAL SECTION:
    fns1.sgh.waw.pl. 62398 IN A 194.145.96.21
    fns2.sgh.waw.pl. 62414 IN A 193.111.27.194

    ;; Query time: 1 msec
    ;; SERVER: 150.254.173.3#53(150.254.173.3)
    ;; WHEN: Thu Apr 8 18:13:05 2010
    ;; MSG SIZE rcvd: 127

    [root@andromeda log]# dig domain.xx any

    ; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5_4.2 <<>> domain.xx any
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 33417
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 2, ADDITIONAL: 2

    ;; QUESTION SECTION:
    ;domain.xx. IN ANY

    ;; ANSWER SECTION:
    domain.xx. 511 IN MX 0 mail.domain.xx.
    domain.xx. 406 IN A xxx.xxx.xxx.xxx
    domain.xx. 406 IN NS fns1.sgh.waw.pl.
    domain.xx. 406 IN NS fns2.sgh.waw.pl.

    ;; AUTHORITY SECTION:
    domain.xx. 406 IN NS fns1.sgh.waw.pl.
    domain.xx. 406 IN NS fns2.sgh.waw.pl.

    ;; ADDITIONAL SECTION:
    fns1.sgh.waw.pl. 62349 IN A 194.145.96.21
    fns2.sgh.waw.pl. 62365 IN A 193.111.27.194

    ;; Query time: 2 msec
    ;; SERVER: 150.254.173.3#53(150.254.173.3)
    ;; WHEN: Thu Apr 8 18:13:54 2010
    ;; MSG SIZE rcvd: 171

    [root@andromeda log]# host `hostname`
    andromeda.domain.xx is an alias for domain.xx.
    domain.xx has address xxx.xxx.xxx.xxx
    domain.xx mail is handled by 0 mail.domain.xx.

    If I send email directly from console it goes directly to #mailq and nothing happens in /var/log/zimbra.log

    Thank you for your help

  6. #6
    phoenix is offline Zimbra Consultant & Moderator
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    You have an invalid DNS A aecord, it should be in the format:

    Code:
    andromeda.domain.xx. 560 IN A xx.xx.xx.xx
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
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    I've updated dns now there is :
    ;; ANSWER SECTION:
    andromeda.domain.xx. 128 IN A xxx.xxx.xxx.xxx

    but still mailq shows me :
    [root@andromeda ~]# mailq | grep down
    postqueue: warning: Mail system is down -- accessing queue directly

    in zimbra log:
    [zimbra@andromeda ~]$ tail -f /var/log/zimbra.log
    Apr 11 20:23:24 andromeda postfix/postqueue[13535]: warning: Mail system is down -- accessing queue directly
    Apr 11 20:23:30 andromeda postfix/postqueue[13545]: warning: Mail system is down -- accessing queue directly

    and emails send to local users are not delivered

    Thanks
    Barth

  8. #8
    phoenix is offline Zimbra Consultant & Moderator
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    I assume you also pointed the MX record to that IP address as well and that it points to the valid IP address of the Zimbra server? Is this behind a NAT router? Is the IP address the valid LAN IP address of the server?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  9. #9
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    Hello,

    All of xxx.xxx.xxx.xxx is the same ip number. It is server with public ip, just one ethernet card, no routing and there is no nat.

  10. #10
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by barth View Post
    In Zimbra mailq is empty but the problem is :
    I send email to local user and it goes to #mailq and zimbra never gets it.
    How are you actually sending an email to a 'local user'?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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