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Thread: [SOLVED] mailbox indexing convertd failure

  1. #1
    Join Date
    Jan 2008
    Location
    Ashland, Oregon
    Posts
    14
    Rep Power
    7

    Default [SOLVED] mailbox indexing convertd failure

    Running
    Release 6.0.5_GA_2213.RHEL5_20100202211341 FC6 NETWORK edition.
    Did an update some months back from a 5.x version.

    Got a report from a user today saying that searches on their mailbox did not work properly, so tried reindexing mailbox:

    [zimbra@zimbra log]$ zmprov rim user@mydomain start
    status: started
    [zimbra@zimbra log]$ zmprov rim user@mydomain status
    status: running
    progress: numSucceeded=0, numFailed=0, numRemaining=0
    [zimbra@zimbra log]$ zmprov rim user@mydomain status
    ERROR: service.NOT_IN_PROGRESS (mbox 1b0ff884-60d6-47e3-b8e8-89a3707be6a6 is not currently running action ReIndex)

    ..suboptimal

    looking through mailbox.log gets this:
    com.zimbra.cs.mime.MimeHandlerException: extraction failed
    at com.zimbra.cs.mime.handler.ConverterHandler.getCon tentImpl(ConverterHandler.java:101)
    at com.zimbra.cs.mime.MimeHandler.getContent(MimeHand ler.java:148)
    at com.zimbra.cs.mime.ParsedMessage.analyzePart(Parse dMessage.java:1087)
    at com.zimbra.cs.mime.ParsedMessage.analyzeNonBodyPar ts(ParsedMessage.java:430)
    at com.zimbra.cs.mime.ParsedMessage.analyzeFully(Pars edMessage.java:464)
    at com.zimbra.cs.mailbox.Message.generateIndexData(Me ssage.java:899)
    at com.zimbra.cs.mailbox.IndexHelper.indexItemList(In dexHelper.java:843)
    at com.zimbra.cs.mailbox.IndexHelper.indexDeferredIte msInternal(IndexHelper.java:362)
    at com.zimbra.cs.mailbox.IndexHelper.indexDeferredIte ms(IndexHelper.java:279)
    at com.zimbra.cs.mailbox.IndexHelper.access$500(Index Helper.java:52)
    at com.zimbra.cs.mailbox.IndexHelper$ReIndexTask.reIn dex(IndexHelper.java:490)
    at com.zimbra.cs.mailbox.IndexHelper$ReIndexTask.run( IndexHelper.java:420)
    at com.zimbra.common.util.ThreadPool$CountedTask.run( ThreadPool.java:136)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run Task(ThreadPoolExecutor.java:886)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run (ThreadPoolExecutor.java:908)
    at java.lang.Thread.run(Thread.java:619)
    Caused by: com.zimbra.cs.convert.ConversionException: connect failed
    ... 16 more
    Caused by: java.net.ConnectException: Connection refused
    at java.net.PlainSocketImpl.socketConnect(Native Method)
    at java.net.PlainSocketImpl.doConnect(PlainSocketImpl .java:333)
    at java.net.PlainSocketImpl.connectToAddress(PlainSoc ketImpl.java:195)
    at java.net.PlainSocketImpl.connect(PlainSocketImpl.j ava:182)
    at java.net.SocksSocketImpl.connect(SocksSocketImpl.j ava:366)
    at java.net.Socket.connect(Socket.java:525)
    at sun.reflect.GeneratedMethodAccessor4.invoke(Unknow n Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.commons.httpclient.protocol.ReflectionS ocketFactory.createSocket(ReflectionSocketFactory. java:139)
    at org.apache.commons.httpclient.protocol.DefaultProt ocolSocketFactory.createSocket(DefaultProtocolSock etFactory.java:124)
    at org.apache.commons.httpclient.HttpConnection.open( HttpConnection.java:706)
    at org.apache.commons.httpclient.MultiThreadedHttpCon nectionManager$HttpConnectionAdapter.open(MultiThr eadedHttpConnectionManager.java:1321)
    at org.apache.commons.httpclient.HttpMethodDirector.e xecuteWithRetry(HttpMethodDirector.java:386)
    at org.apache.commons.httpclient.HttpMethodDirector.e xecuteMethod(HttpMethodDirector.java:170)
    at org.apache.commons.httpclient.HttpClient.executeMe thod(HttpClient.java:396)
    at org.apache.commons.httpclient.HttpClient.executeMe thod(HttpClient.java:324)
    at com.zimbra.cs.convert.ConverterClient.call(Convert erClient.java:108)
    at com.zimbra.cs.convert.ConverterClient.post(Convert erClient.java:138)
    at com.zimbra.cs.convert.ConverterClient.extract(Conv erterClient.java:88)
    at com.zimbra.cs.mime.handler.ConverterHandler.getCon tentImpl(ConverterHandler.java:94)
    ... 15 more

    So, following other posts regarding upgrades to 6.0.5, I undeployed convertd, and redeployed convertd.

    Fail:
    [zimbra@zimbra log]$ zmconvertctl start
    Starting convertd...failed.

    Reindexing does not work on ANY of my mailboxes.

    ???? /thanks

  2. #2
    Join Date
    Jan 2008
    Location
    Ashland, Oregon
    Posts
    14
    Rep Power
    7

    Default

    Resolved... For some reason...
    libstdc++.so.5 was not installed on this system.. and needed to be for convertd.
    so:
    yum install compat-libstdc++-33.i386
    allowed convertd to start. Still had to reindex mailbox twice for it to finish sucessfully, but it worked. Web interface for reindex is a fail as does not show any progress, and the command line as well shows no progress. The mailbox.log however shows:
    2010-05-19 08:39:20,081 INFO [ReIndex-1] [name=user@mydomain;mid=66;] mailbox - Re-Indexing: Mailbox 66 COMPLETED in 236762ms

    /rh

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