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Thread: [SOLVED] [Problem]error when viewing some messages which were moved to secondary stor

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  1. #1
    Join Date
    Apr 2009
    Location
    Tokyo
    Posts
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    Rep Power
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    Default [SOLVED] [Problem]error when viewing some messages which were moved to secondary stor

    Hi,

    Our costomer has a problem with opening some messages with ZWC.
    When viewing the messages, the following message was logged in mailbox.log.

    It seems that Store server got this message from older store instead of
    newer store to which the message was moved by HSM.
    The message is actually stored in the newer store, but
    not all messages have this problem.
    We found another 2 messages cause this problem so far.

    Could anyone figure out this problem??

    2010-05-18 16:30:28,375 INFO [btpool0-3934] [name=testuser01_00000003@bizdesk.ne.jp;mid=139703; ip=10.10.10.10;ua=ZimbraWebClient - FF3.0 (Win)/0.0;] soap - SearchRequest
    2010-05-18 16:30:28,377 WARN [btpool0-3934] [name=testuser01_00000003@bizdesk.ne.jp;mid=139703; ip=10.10.10.10;ua=ZimbraWebClient - FF3.0 (Win)/0.0;] misc - Unable to create substream for /opt/zimbra/store/34/139703/msg/0/259-8.msg
    java.io.IOException: /opt/zimbra/store/34/139703/msg/0/259-8.msg does not exist.
    at com.zimbra.cs.store.BlobInputStream.<init>(BlobInp utStream.java:131)
    at com.zimbra.cs.store.BlobInputStream.newStream(Blob InputStream.java:381)
    at javax.mail.internet.MimeBodyPart.getContentStream( MimeBodyPart.java:574)
    at javax.mail.internet.MimePartDataSource.getInputStr eam(MimePartDataSource.java:94)
    at javax.activation.DataHandler.getInputStream(DataHa ndler.java:237)
    at javax.mail.internet.MimeBodyPart.getInputStream(Mi meBodyPart.java:560)
    at com.zimbra.cs.mime.Mime.getStringContent(Mime.java :514)
    at com.zimbra.cs.service.mail.ToXML.addContent(ToXML. java:1717)
    at com.zimbra.cs.service.mail.ToXML.addPart(ToXML.jav a:1639)
    at com.zimbra.cs.service.mail.ToXML.addParts(ToXML.ja va:1536)
    at com.zimbra.cs.service.mail.ToXML.encodeMessageAsMP (ToXML.java:790)
    at com.zimbra.cs.service.mail.Search.addMessageHit(Se arch.java:332)
    at com.zimbra.cs.service.mail.Search.putHits(Search.j ava:207)
    at com.zimbra.cs.service.mail.Search.handle(Search.ja va:122)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:429)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:275)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:190)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:350)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    2010-05-18 16:30:28,378 WARN [btpool0-3934] [name=testuser01_00000003@bizdesk.ne.jp;mid=139703; ip=10.10.10.10;ua=ZimbraWebClient - FF3.0 (Win)/0.0;] SoapEngine - handler exception
    java.lang.NullPointerException
    at java.io.Reader.<init>(Reader.java:61)
    at java.io.InputStreamReader.<init>(InputStreamReader .java:80)
    at com.zimbra.cs.mime.Mime.getReader(Mime.java:851)
    at com.zimbra.cs.mime.Mime.getTextReader(Mime.java:82 5)
    at com.zimbra.cs.mime.Mime.decodeText(Mime.java:786)
    at com.zimbra.cs.mime.Mime.getStringContent(Mime.java :514)
    at com.zimbra.cs.service.mail.ToXML.addContent(ToXML. java:1717)
    at com.zimbra.cs.service.mail.ToXML.addPart(ToXML.jav a:1639)
    at com.zimbra.cs.service.mail.ToXML.addParts(ToXML.ja va:1536)
    at com.zimbra.cs.service.mail.ToXML.encodeMessageAsMP (ToXML.java:790)
    at com.zimbra.cs.service.mail.Search.addMessageHit(Se arch.java:332)
    at com.zimbra.cs.service.mail.Search.putHits(Search.j ava:207)
    at com.zimbra.cs.service.mail.Search.handle(Search.ja va:122)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:429)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:275)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:190)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:350)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    2010-05-18 16:30:29,856 INFO [Pop3Server-156738] [ip=10.10.10.10;] pop - connected

  2. #2
    Join Date
    Apr 2009
    Location
    Tokyo
    Posts
    28
    Rep Power
    6

    Default

    It turns out to be a bug.

    Bug 47447 – HSM needs to be made cache-aware
    Bug 47447 &ndash; HSM needs to be made cache-aware

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