Hi,

Our costomer has a problem with opening some messages with ZWC.
When viewing the messages, the following message was logged in mailbox.log.

It seems that Store server got this message from older store instead of
newer store to which the message was moved by HSM.
The message is actually stored in the newer store, but
not all messages have this problem.
We found another 2 messages cause this problem so far.

Could anyone figure out this problem??

2010-05-18 16:30:28,375 INFO [btpool0-3934] [name=testuser01_00000003@bizdesk.ne.jp;mid=139703; ip=10.10.10.10;ua=ZimbraWebClient - FF3.0 (Win)/0.0;] soap - SearchRequest
2010-05-18 16:30:28,377 WARN [btpool0-3934] [name=testuser01_00000003@bizdesk.ne.jp;mid=139703; ip=10.10.10.10;ua=ZimbraWebClient - FF3.0 (Win)/0.0;] misc - Unable to create substream for /opt/zimbra/store/34/139703/msg/0/259-8.msg
java.io.IOException: /opt/zimbra/store/34/139703/msg/0/259-8.msg does not exist.
at com.zimbra.cs.store.BlobInputStream.<init>(BlobInp utStream.java:131)
at com.zimbra.cs.store.BlobInputStream.newStream(Blob InputStream.java:381)
at javax.mail.internet.MimeBodyPart.getContentStream( MimeBodyPart.java:574)
at javax.mail.internet.MimePartDataSource.getInputStr eam(MimePartDataSource.java:94)
at javax.activation.DataHandler.getInputStream(DataHa ndler.java:237)
at javax.mail.internet.MimeBodyPart.getInputStream(Mi meBodyPart.java:560)
at com.zimbra.cs.mime.Mime.getStringContent(Mime.java :514)
at com.zimbra.cs.service.mail.ToXML.addContent(ToXML. java:1717)
at com.zimbra.cs.service.mail.ToXML.addPart(ToXML.jav a:1639)
at com.zimbra.cs.service.mail.ToXML.addParts(ToXML.ja va:1536)
at com.zimbra.cs.service.mail.ToXML.encodeMessageAsMP (ToXML.java:790)
at com.zimbra.cs.service.mail.Search.addMessageHit(Se arch.java:332)
at com.zimbra.cs.service.mail.Search.putHits(Search.j ava:207)
at com.zimbra.cs.service.mail.Search.handle(Search.ja va:122)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:429)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:275)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:190)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:350)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
2010-05-18 16:30:28,378 WARN [btpool0-3934] [name=testuser01_00000003@bizdesk.ne.jp;mid=139703; ip=10.10.10.10;ua=ZimbraWebClient - FF3.0 (Win)/0.0;] SoapEngine - handler exception
java.lang.NullPointerException
at java.io.Reader.<init>(Reader.java:61)
at java.io.InputStreamReader.<init>(InputStreamReader .java:80)
at com.zimbra.cs.mime.Mime.getReader(Mime.java:851)
at com.zimbra.cs.mime.Mime.getTextReader(Mime.java:82 5)
at com.zimbra.cs.mime.Mime.decodeText(Mime.java:786)
at com.zimbra.cs.mime.Mime.getStringContent(Mime.java :514)
at com.zimbra.cs.service.mail.ToXML.addContent(ToXML. java:1717)
at com.zimbra.cs.service.mail.ToXML.addPart(ToXML.jav a:1639)
at com.zimbra.cs.service.mail.ToXML.addParts(ToXML.ja va:1536)
at com.zimbra.cs.service.mail.ToXML.encodeMessageAsMP (ToXML.java:790)
at com.zimbra.cs.service.mail.Search.addMessageHit(Se arch.java:332)
at com.zimbra.cs.service.mail.Search.putHits(Search.j ava:207)
at com.zimbra.cs.service.mail.Search.handle(Search.ja va:122)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:429)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:275)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:190)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:350)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
2010-05-18 16:30:29,856 INFO [Pop3Server-156738] [ip=10.10.10.10;] pop - connected