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Thread: [SOLVED] Users can not deny (DECLINE) invitations to meetings

  1. #1
    Join Date
    Oct 2007
    Posts
    14
    Rep Power
    8

    Default [SOLVED] Users can not deny (DECLINE) invitations to meetings

    Initial installation: ZCS 6.0.6
    Update: ZCS 6.0.6.1
    Problem: Users can not deny (DECLINE) invitations to meetings.

    When user selects "Decline." A dialog box appears with the following information:

    Code:
    method:	SendInviteReplyRequest
    msg:	system failure: java.lang.NullPointerException
    code:	service.FAILURE
    detail:	soap:Receiver
    trace:	btpool0-0://webmail.domain.com/service/soap/SendInviteReplyRequest:1275431165004:32e751698f076573
    request:	
    
    Body: {
      SendInviteReplyRequest: {
        _jsns: "urn:zimbraMail",
        compNum: 0,
        id: "3464",
        m: {
          e: [
            0: {
              a: "user.bleh@domain.com",
              t: "t"
             }
           ],
          mp: [
            0: {
              ct: "multipart/alternative",
              mp: [
                0: {
                  content: {
                    _content: "Subject: TESTE 
    Organizer: user.bleh@domain.com 
    
    Time: Thursday, June 3, 2010, 4:00:00 PM - 5:00:00 PM GMT -03:00 Brasilia
     
    Invitees: "James Conta de" <james.blah@domain.com> 
    
    *~*~*~*~*~*~*~*~*~*
    
    
    No, I won't attend.
    
    "
                   },
                  ct: "text/plain"
                 },
                1: {
                  content: {
                    _content: "<p>
    <table border='0'>
    <tr><th align=left>Subject:</th><td>TESTE </td></tr>
    <tr><th align=left>Organizer:</th><td>user.bleh@domain.com </td></tr>
    </table>
    <p>
    <table border='0'>
    <tr><th align=left>Time:</th><td>Thursday, June 3, 2010, 4:00:00 PM - 5:00:00 PM GMT -03:00 Brasilia
     </td></tr></table>
    <p>
    <table border='0'>
    <tr><th align=left>Invitees:</th><td>"James Conta de" <james.blah@domain.com> </td></tr></table>
    <div>*~*~*~*~*~*~*~*~*~*</div><br><p>No, I won't attend.
    
    </p>"
                   },
                  ct: "text/html"
                 }
               ]
             }
           ],
          rt: "r",
          su: {
            _content: "Decline: TESTE"
           }
         },
        updateOrganizer: "TRUE",
        verb: "DECLINE"
       }
     },
    Header: {
      context: {
        _jsns: "urn:zimbra",
        account: {
          _content: "james.blah@domain.com",
          by: "name"
         },
        authToken: "(removed)",
        session: {
          _content: 161,
          id: 161
         },
        userAgent: {
          name: "ZimbraWebClient - FF3.0 (Win)",
          version: "6.0.6_GA_2324.UBUNTU8_64"
         }
       }
     }
    and mailbox.log

    Code:
    2010-06-01 19:43:59,995 WARN  [btpool0-0://webmail.domain.com/service/soap/SendInviteReplyRequest] [name=james.blah@domain.com;mid=16;ip=xxx.xxx.xxx.xxx;ua=ZimbraWebClient - FF3.0 (Win)/6.0.6_GA_2324.UBUNTU8_64;] SoapEngine - handler exception
    java.lang.NullPointerException
            at com.zimbra.cs.service.mail.SendInviteReply.handle(SendInviteReply.java:240)
            at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:419)
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:273)
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:157)
            at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:291)
            at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:212)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
            at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:182)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
            at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511)
            at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1166)
            at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:79)
            at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)
            at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
            at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132)
            at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)
            at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:388)
            at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
            at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182)
            at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765)
            at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:418)
            at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230)
            at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
            at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
            at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230)
            at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
            at org.mortbay.jetty.handler.DebugHandler.handle(DebugHandler.java:77)
            at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
            at org.mortbay.jetty.Server.handle(Server.java:326)
            at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:543)
            at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:939)
            at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:755)
            at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218)
            at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:405)
            at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:409)
            at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451)
    I already restarted. But not reinstalled because it is already in production.

    Any help is welcome.

  2. #2
    Join Date
    Jun 2009
    Posts
    10
    Rep Power
    6

    Default

    I'm getting the same error on *one* user's mailbox.

    We had an issue last week where it appeared IMAP stopped working, since the web front end and smtp were working, but folders weren't being updated. Upon zmcontrol stop, mysql failed to stop and showed in ps aux. I tried zmcontrol stop again and received no errors. ps aux showed no mysql process any more. zmcontrol start brought everything online again successfully.

    I don't know if the two issues are related.

    Code:
    A network service error has occurred.
    method:	SendInviteReplyRequest
    msg:	system failure: java.lang.NullPointerException
    code:	service.FAILURE
    detail:	soap:Receiver
    trace:	btpool0-2668://mail1.domain.com/service/soap/SendInviteReplyRequest:1276873105611:7f89193551aafb1e
    request:	
    
    Body: {
      SendInviteReplyRequest: {
        _jsns: "urn:zimbraMail",
        compNum: 0,
        id: "78622",
        m: {
          e: [
            0: {
              a: "xxxx",
              t: "t"
             }
           ],
          mp: [
            0: {
              ct: "multipart/alternative",
              mp: [
                0: {
                  content: {
                    _content: "Subject:   
    Organizer: xxxx
    
    Time: xxxx
     
    Invitees: xxxx
    
    *~*~*~*~*~*~*~*~*~*
    
    
    Yes, I will attend.
    
    "
                   },
                  ct: "text/plain"
                 },
                1: {
                  content: {
                    _content: "<p>
    <table border='0'>
    <tr><th align=left>Subject:</th><td>xxxx</td></tr>
    <tr><th align=left>Organizer:</th><td>xxxx</td></tr>
    </table>
    <p>
    <table border='0'>
    <tr><th align=left>Time:</th><td>xxxx
     </td></tr></table>
    <p>
    <table border='0'>
    <tr><th align=left>Invitees:</th><td>xxxx</td></tr></table>
    <div>*~*~*~*~*~*~*~*~*~*</div><br><p>Yes, I will attend.
    
    </p>"
                   },
                  ct: "text/html"
                 }
               ]
             }
           ],
          rt: "r",
          su: {
            _content: "Accept: xxxx"
           }
         },
        updateOrganizer: "TRUE",
        verb: "ACCEPT"
       }
     },
    Header: {
      context: {
        _jsns: "urn:zimbra",
        account: {
          _content: "xxxx",
          by: "name"
         },
        authToken: "(removed)",
        notify: {
          seq: 2
         },
        session: {
          _content: 115085,
          id: 115085
         },
        userAgent: {
          name: "ZimbraWebClient - FF3.0 (Win)",
          version: "6.0.4_GA_2038.UBUNTU8_64"
         }
       }
     }
    Last edited by dcampbell; 06-18-2010 at 09:02 AM. Reason: avoid double post

  3. #3
    Join Date
    Oct 2007
    Posts
    14
    Rep Power
    8

    Default

    Solved by update to 6.0.7.

  4. #4
    Join Date
    Jun 2009
    Posts
    10
    Rep Power
    6

    Default

    I also heard that rebooting fixes the problem. Think I'll try that as a possible fix until I get a free weekend or holiday when no one is using the server

  5. #5
    Join Date
    Jun 2009
    Posts
    10
    Rep Power
    6

    Default

    Quote Originally Posted by rafaelcar View Post
    Solved by update to 6.0.7.
    I can't take the server down to update until the next multi-day holiday weekend. Our update cycle is once a year, sadly.

    In the mean time, rebooting solved the problem, although we had 'create-a-new-account-and-copy-over-everything' as a viable secondary solution.

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