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Thread: disable email receiving on single account

  1. #1
    Join Date
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    Lightbulb disable email receiving on single account

    A user changed company. So I kept his account and enabled an auto-reply asking to change their email reference.

    After 3 months people is still sending email to this account.
    So I'd like to disable it from receiving emails.
    I must keep it alive as some users are accessing some shared folders on it.
    I have no clues on doing it.
    I just saw that in distribution lists there's a checkbox "can receive emails" but there's not in single accounts.

    Thanks
    Lrd

  2. #2
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    Default

    OR you could set the account status to closed.


    From the admin guide:

    "Closed. When a mailbox status is closed, the login is disabled, and
    messages are bounced. This status is used to soft-delete an account
    before deleting the account from the server. A closed account does not
    change the account license.
    "

    I haven't tried it, but I suppose this wouldn't block other users from accessing the shared folders.

    ...also, you could just simply rename the account. I believe incoming email will bounce but the shared folders will remain since Zimbra does the internal reference by zimbraID values and not email addresses.

  3. #3
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    Default

    I tried, but if I disable or close or whatever is not active, I can't access shared folders.

    So it seems that renaming the account might be a better option.
    Lrd

  4. #4
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    Default

    Quote Originally Posted by leocor View Post
    I tried, but if I disable or close or whatever is not active, I can't access shared folders.

    So it seems that renaming the account might be a better option.
    Hi,

    I have the same issue as yours Leocor.
    Is your solution still the better thing to do ? Thank you for your help.

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