We are new to Zimbra (resellers) and have very recently installed the hosted version and have been trying to get the Chat facility running between 2 of us.
In order to start this we have both tried to declare the other person as a buddy.
Zimbra 'knows' about the other person in that as soon as you start typing in their name it auto-completes the name and allows to to accept them as a buddy. However if you then go back into the buddy facility it says that you have no buddies...............and hence I guess no chat facility.
Can anyone assist with this ? Many thanks.