So, ar you telling me you have two different problems? The description of this bears no relationship to your first description. What do you mean by an 'interceptor account'?
Originally Posted by bluebriarrose
The log you've posted here contains this:
Have you tried changing the password for this account?
2010-07-12 11:52:46,954 INFO [btpool0-351] [firstname.lastname@example.org;oip=172.16.10.38;ua=zclient/5.0.16_GA_2921.SuSEES10;] SoapEngine - handler exception
com.zimbra.cs.account.AccountServiceException: must change password