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Thread: QUE Failure

  1. #11
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    Here is the detail of a service restart on Zimbra:

    [root@webmail ~]# service zimbra restart
    Host webmail.avmax-internal.net
    Stopping antispam...Done
    Stopping antivirus...Done
    Stopping imapproxy...Done
    Stopping ldap...Done
    Stopping logger...Done
    Stopping mailbox...FAILED
    Killing mysqld with pid 3842 .............................. gave up waiting!
    Using CATALINA_BASE: /opt/zimbra/tomcat
    Using CATALINA_HOME: /opt/zimbra/tomcat
    Using CATALINA_TMPDIR: /opt/zimbra/tomcat/temp
    Using JRE_HOME: /opt/zimbra/java
    Waiting ..... trying again
    Using CATALINA_BASE: /opt/zimbra/tomcat
    Using CATALINA_HOME: /opt/zimbra/tomcat
    Using CATALINA_TMPDIR: /opt/zimbra/tomcat/temp
    Using JRE_HOME: /opt/zimbra/java
    Waiting ..... trying again
    Using CATALINA_BASE: /opt/zimbra/tomcat
    Using CATALINA_HOME: /opt/zimbra/tomcat
    Using CATALINA_TMPDIR: /opt/zimbra/tomcat/temp
    Using JRE_HOME: /opt/zimbra/java
    Waiting ..... trying again
    Using CATALINA_BASE: /opt/zimbra/tomcat
    Using CATALINA_HOME: /opt/zimbra/tomcat
    Using CATALINA_TMPDIR: /opt/zimbra/tomcat/temp
    Using JRE_HOME: /opt/zimbra/java
    Waiting ..... trying again
    Giving up - killing 4086


    Stopping mta...Done
    Stopping snmp...Done
    Stopping spell...Done
    Host webmail.avmax-internal.net
    Starting ldap...Done.
    Starting antispam...Done.
    Starting antivirus...Done.
    Starting logger...Done.
    Starting mailbox...Done.
    Starting mta...Done.
    Starting snmp...Done.
    Starting spell...Done.
    [root@webmail ~]#
    Cheers,

    Travis

    "Let's look at this from a standpoint of "Status". What exactly, on the Space Craft, IS working?"
    -Flight Control, Apollo 13

  2. #12
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    This is an error I get now when I try and delete from the Que:

    Message: system failure: exception occurred performing queue action
    com.zimbra.cs.service.ServiceException: system failure: exception occurred performing queue action
    at com.zimbra.cs.service.ServiceException.FAILURE(Ser viceException.java:131)
    at com.zimbra.cs.rmgmt.RemoteMailQueue.action(RemoteM ailQueue.java:574)
    at com.zimbra.cs.service.admin.MailQueueAction.handle (MailQueueAction.java:83)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:255)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:163)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:84)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:228)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:154)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
    at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
    at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
    at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
    at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:667)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
    at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Thread.java:595)
    Caused by: java.io.IOException: Lock obtain timed out: Lock@/opt/zimbra/apache-tomcat-5.5.1...726-write.lock
    at org.apache.lucene.store.Lock.obtain(Lock.java:58)
    at org.apache.lucene.index.IndexReader.aquireWriteLoc k(IndexReader.java:408)
    at org.apache.lucene.index.IndexReader.delete(IndexRe ader.java:432)
    at org.apache.lucene.index.IndexReader.delete(IndexRe ader.java:454)
    at com.zimbra.cs.rmgmt.RemoteMailQueue.action(RemoteM ailQueue.java:563)
    ... 23 more

    Error code: service.FAILURE
    Method: ZmCsfeCommand.prototype.invoke
    Details:soap:Receiver
    Cheers,

    Travis

    "Let's look at this from a standpoint of "Status". What exactly, on the Space Craft, IS working?"
    -Flight Control, Apollo 13

  3. #13
    phoenix is offline Zimbra Consultant & Moderator
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    Is there a possibility that you've had a DNS failure when this happens? Have you checked the permissions on the /opt/zimbra directories?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  4. #14
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    Hi Bill,

    I have ran the zmfixperms each morning just to make sure.

    DNS is working.

    I can no longer manage my que via the Admin console as each "Delete, Hold, Reque" command generates an error like the one I posted here.

    I have 762 messages in the que that don't seem to be going anywhere.

    Should I try a postqueue -f ?
    Cheers,

    Travis

    "Let's look at this from a standpoint of "Status". What exactly, on the Space Craft, IS working?"
    -Flight Control, Apollo 13

  5. #15
    phoenix is offline Zimbra Consultant & Moderator
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    Yes, I'd try the flush on the queue. Is there anything that might have precipitated this problem? Any system upgrades? Has it been happening for long?
    Last edited by phoenix; 05-20-2008 at 10:46 PM.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  6. #16
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    About 5 days now. Everynight I look at the que and it is empty....every morning it is between 500 and 600 messages backlogged.

    I am sure 80% of it is SPAM, but 500 or 600 messages should not be a problem to deliver right?

    I think the problem is not "volume", but rather it gets backlogged, for a reason I have not figured out yet.

    What about the failures when I try and manage the queue? Like if I wanted to put half on hold and give it a chance to "catch up"?
    Cheers,

    Travis

    "Let's look at this from a standpoint of "Status". What exactly, on the Space Craft, IS working?"
    -Flight Control, Apollo 13

  7. #17
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    Is it normal to have this activity in /tmp ?

    [root@webmail tmp]# pwd
    /tmp
    [root@webmail tmp]# ls -al
    total 860
    drwxrwxrwt 18 root root 4096 Aug 29 11:32 .
    drwxr-xr-x 23 root root 4096 Aug 29 10:59 ..
    -r--r--r-- 1 root root 1535 May 25 13:13 crontab.zimbra
    drwxrwxrwt 2 root root 4096 Aug 29 11:00 .font-unix
    -rw-r--r-- 1 zimbra zimbra 362937 Aug 29 11:11 gengraphs.out
    drwxr-xr-x 2 zimbra zimbra 4096 Aug 28 23:00 ham.17120
    drwxr-xr-x 2 zimbra zimbra 4096 Aug 23 23:00 ham.20909
    drwxr-xr-x 2 zimbra zimbra 4096 Aug 27 23:00 ham.23751
    drwxr-xr-x 2 zimbra zimbra 4096 Aug 24 23:00 ham.28769
    drwxr-xr-x 2 zimbra zimbra 4096 Aug 22 23:00 ham.6312
    drwxr-x--- 2 root root 4096 Aug 29 11:29 hsperfdata_root
    drwxr-xr-x 2 zimbra zimbra 4096 Aug 29 11:32 hsperfdata_zimbra
    drwxrwxrwt 2 root root 4096 Aug 29 10:59 .ICE-unix
    -rw-r--r-- 1 zimbra zimbra 352256 Aug 29 11:32 logprocess.out
    -rwxrwxrwx 1 zimbra zimbra 81 Aug 29 11:00 logswatch.out
    drwxr-xr-x 2 zimbra zimbra 4096 Aug 28 23:00 spam.17120
    drwxr-xr-x 2 zimbra zimbra 4096 Aug 23 23:00 spam.20909
    drwxr-xr-x 2 zimbra zimbra 4096 Aug 27 23:00 spam.23751
    drwxr-xr-x 2 zimbra zimbra 4096 Aug 24 23:00 spam.28769
    drwxr-xr-x 2 zimbra zimbra 4096 Aug 22 23:00 spam.6312
    -rw-rw---- 1 zimbra zimbra 770 Aug 29 11:32 #sql_de8_0.MYD
    -rw-rw---- 1 zimbra zimbra 1024 Aug 29 11:32 #sql_de8_0.MYI
    -rwxrwxrwx 1 zimbra zimbra 78 Aug 29 11:01 swatch.out
    -rw-rw-r-- 1 zimbra zimbra 2970 Aug 24 08:13 .swatch_script.3310
    -rw-rw-r-- 1 zimbra zimbra 2970 Aug 28 09:43 .swatch_script.3327
    -rw-rw-r-- 1 zimbra zimbra 2970 Aug 25 13:49 .swatch_script.3337
    -rw-rw-r-- 1 zimbra zimbra 2970 Aug 29 11:00 .swatch_script.3493
    -rw-rw-r-- 1 zimbra zimbra 4907 Aug 24 08:13 .swatch_script.4468
    -rw-rw-r-- 1 zimbra zimbra 4907 Aug 29 11:01 .swatch_script.4475
    -rw-rw-r-- 1 zimbra zimbra 4907 Aug 25 13:49 .swatch_script.4478
    -rw-rw-r-- 1 zimbra zimbra 4907 Aug 23 08:20 .swatch_script.4680
    drwxr-x--- 6 zimbra zimbra 4096 Aug 28 08:35 zimbra
    drwxr-xr-x 21 root root 4096 May 25 13:05 zimbrabackup
    -rw-r--r-- 1 zimbra zimbra 0 Aug 29 10:52 zmcontrol_err.26090
    -rw-rw-r-- 1 zimbra zimbra 32 Aug 25 09:57 zmcontrol.out.2407
    -rw-r--r-- 1 zimbra zimbra 0 Aug 29 10:52 zmcontrol_status.26090
    Cheers,

    Travis

    "Let's look at this from a standpoint of "Status". What exactly, on the Space Craft, IS working?"
    -Flight Control, Apollo 13

  8. #18
    phoenix is offline Zimbra Consultant & Moderator
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    I have a couple of swatch.scripts & the gengraphs.out files but that's about it. 'Normal', I don't know about that - I'd make a wild guess and say they're just leftover files but it would only be a guess. Have you tried deleting the older files? Have you made any changes to your services such as amavis etc. that are running in zimbra? I assume everything is still up as normal? Has the server been rebooted since this problem started? I would guess you have as that normaly one of my first choices.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  9. #19
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    Many many reboots....

    No changes made to anything, although I am now working on upgrading to the latest release of FC3.
    Cheers,

    Travis

    "Let's look at this from a standpoint of "Status". What exactly, on the Space Craft, IS working?"
    -Flight Control, Apollo 13

  10. #20
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    Latest upgrade applied, still same problem.

    If I could only put some messages on hold, it may help. I cannot however do any que management without errors being generated. This is what I get if I try and put a message on hold, delete or reque:

    Message: system failure: exception occurred performing queue action
    com.zimbra.cs.service.ServiceException: system failure: exception occurred performing queue action
    at com.zimbra.cs.service.ServiceException.FAILURE(Ser viceException.java:131)
    at com.zimbra.cs.rmgmt.RemoteMailQueue.action(RemoteM ailQueue.java:574)
    at com.zimbra.cs.service.admin.MailQueueAction.handle (MailQueueAction.java:83)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:255)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:163)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:84)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:228)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:154)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
    at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
    at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
    at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
    at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:667)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
    at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Thread.java:595)
    Caused by: java.io.IOException: Lock obtain timed out: Lock@/opt/zimbra/apache-tomcat-5.5.1...726-write.lock
    at org.apache.lucene.store.Lock.obtain(Lock.java:58)
    at org.apache.lucene.index.IndexReader.aquireWriteLoc k(IndexReader.java:408)
    at org.apache.lucene.index.IndexReader.delete(IndexRe ader.java:432)
    at org.apache.lucene.index.IndexReader.delete(IndexRe ader.java:454)
    at com.zimbra.cs.rmgmt.RemoteMailQueue.action(RemoteM ailQueue.java:563)
    ... 23 more

    Error code: service.FAILURE
    Method: ZmCsfeCommand.prototype.invoke
    Details:soap:Receiver
    Cheers,

    Travis

    "Let's look at this from a standpoint of "Status". What exactly, on the Space Craft, IS working?"
    -Flight Control, Apollo 13

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