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Thread: Attachment- view as html

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  1. #1
    Join Date
    Sep 2006
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    Default Attachment- view as html

    When I try to view an attached .doc file I get an exception:

    javax.servlet.ServletException: failed to handle GET request
    com.zimbra.cs.extension.ExtensionDispatcherServlet .service(ExtensionDispatcherServlet.java:111)
    javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
    com.zimbra.cs.service.formatter.NativeFormatter.ha ndleMessagePart(NativeFormatter.java:140)
    com.zimbra.cs.service.formatter.NativeFormatter.ha ndleMessage(NativeFormatter.java:99)
    com.zimbra.cs.service.formatter.NativeFormatter.fo rmatCallback(NativeFormatter.java:83)
    com.zimbra.cs.service.formatter.Formatter$FormatOp eration.callback(Formatter.java:246)
    com.zimbra.cs.operation.Operation.schedule(Operati on.java:190)
    com.zimbra.cs.service.formatter.Formatter.format(F ormatter.java:88)
    com.zimbra.cs.service.UserServlet.doAuthGet(UserSe rvlet.java:388)
    com.zimbra.cs.service.UserServlet.doGet(UserServle t.java:290)
    javax.servlet.http.HttpServlet.service(HttpServlet .java:689)
    com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:173)
    javax.servlet.http.HttpServlet.service(HttpServlet .java:802)

    root cause

    com.zimbra.cs.service.ServiceException: system failure: Extension HTTP handler not found at /convertd
    com.zimbra.cs.service.ServiceException.FAILURE(Ser viceException.java:174)
    com.zimbra.cs.extension.ExtensionDispatcherServlet .getHandler(ExtensionDispatcherServlet.java:146)
    com.zimbra.cs.extension.ExtensionDispatcherServlet .service(ExtensionDispatcherServlet.java:99)
    javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
    com.zimbra.cs.service.formatter.NativeFormatter.ha ndleMessagePart(NativeFormatter.java:140)
    com.zimbra.cs.service.formatter.NativeFormatter.ha ndleMessage(NativeFormatter.java:99)
    com.zimbra.cs.service.formatter.NativeFormatter.fo rmatCallback(NativeFormatter.java:83)
    com.zimbra.cs.service.formatter.Formatter$FormatOp eration.callback(Formatter.java:246)
    com.zimbra.cs.operation.Operation.schedule(Operati on.java:190)
    com.zimbra.cs.service.formatter.Formatter.format(F ormatter.java:88)
    com.zimbra.cs.service.UserServlet.doAuthGet(UserSe rvlet.java:388)
    com.zimbra.cs.service.UserServlet.doGet(UserServle t.java:290)
    javax.servlet.http.HttpServlet.service(HttpServlet .java:689)
    com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:173)
    javax.servlet.http.HttpServlet.service(HttpServlet .java:802)

    What have I missed?

    MacOSX PPC 10.4.7
    ZCS 4.0.0 GA 303

  2. #2
    Join Date
    Sep 2005
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    Default

    Document conversion isn't available on the mac, since the thirdparty libraries arent' supported (currently, we're working on this).

    You should:
    zmprov mcv -zimbraComponentAvailable convertd

    and restart your server, so this error doesn't recur.
    Bugzilla - Wiki - Downloads - Before posting... Search!

  3. #3
    Join Date
    Dec 2005
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    Default

    I'm getting this error after a downgrade from the network edition - what is the current syntax of this command on 4.5.5?

  4. #4
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    Sep 2006
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    Seattle, WA
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    Yeah, I also noticed that after downgrading from the NE trial all of the admin extensions are still installed (but not working) and the "Undeploy" button is greyed out. I was able to uninstall them using zmzimletctl (zmzimletctl undeploy com_zimbra_convertd). After clearing my browser cache the "view as html" link still appears, I'm thinking maybe I need to restart Zimbra (but that will have to wait until tonight, even a 30 second downtime and the boss seems to notice)

  5. #5
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    Sep 2006
    Location
    Seattle, WA
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    Snuck in a restart during lunch, no go. Even though the admin extensions page shows no extensions installed I still see "view as html" next to all of my attachments...

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