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Thread: Error COS maximum customer accounts

  1. #1
    Join Date
    Jul 2010
    Rep Power

    Default Error COS maximum customer accounts


    We are offering Zimbra services in the cloud.

    Once COS configured for maximum customer accounts, (Here you have an example with differents COS in the same domain):
    Maximum accounts for this domain: 12
                                            COS			Limit
    Maximum accounts per COS:          COS1			10
                                            COS2		  	2
    That's good, and runs properly.
    The problem comes when a user tries to remove some forwarding or mail filter, getting this error:

    Ha surgido un error (account.TOO_MANY_ACCOUNTS) desconocido.
    (there is an
    error) ........................................................  unknown
    method:	ModifyFilterRulesRequest
    msg:	number of accounts reached the limit: domain=<domain name>
    code:	account.TOO_MANY_ACCOUNTS
    detail:	soap:Receiver
    trace:	btpool0-1346://mail.<domain
    Body: {
      ModifyFilterRulesRequest: {
        _jsns: "urn:zimbraMail",
        filterRules: {}
    Header: {
      context: {
        _jsns: "urn:zimbra",
        account: {
          _content: "email@<domain name>",
          by: "name"
        authToken: "(removed)",
        session: {
          _content: 131435,
          id: 131435
        userAgent: {
          name: "ZimbraWebClient - FF3.0 (Win)",
          version: "6.0.6_GA_2330.RHEL5_64"
    by now, the only way to be able to remove this forwarding or mail filter, is increasing by one (1) user acconts by COS, that means giving additional pay accounts per domain for free.

    Please, anybody else got this problem , or knows another way to solve it ?

    Thanks in advance.
    Departamento ISP
    Barcelona (Spain)

  2. #2
    Join Date
    Sep 2009
    Rep Power


    Having same issue.. up for you...

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