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Thread: Zimbra & Empathy (xmpp)

  1. #1
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    Default Zimbra & Empathy (xmpp)

    Has anyone gotten Zimbra's chat function working with the Empathy (in my case, in Ubuntu 10.04).

    I can get Empathy working with other XMPP servers (say, Gmail) but following this document doesn't seem to work: I get "Connecting..." followed by "Disconnected".

    It's definitely connecting because I get a cert mismatch error (tries to vaildate domain.com and my cert is for mail.domain.com), but failing after that. Pidgin, on the other hand, works fine.

    Config as follows:
    Login: username@domain.com
    Password: password
    Advanced
    Encryption required: Off
    Ignore SSL cert errors: On
    Resource: blank
    Priority: 0
    Override server settings:
    Server: tried with this blank and with FQDN
    Port: 5222

  2. #2
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    I get the same with Empathy on Ubuntu 10.10 too but not Pidgin or any other XMPP client even online ones. However Empathy works with other XMPP services such as jabber.org and even googletalk ;-)

    3 different Zimbra servers all sport the same issue with current Empathty release in 10.10 but not Ubuntu 10.04's version. All use SSL with third party certs and using FQDN for the server and 5222 for the port. All I get is a disconnected message.

    I guess I need to identify whether this is an Empathy issue or Jive issue, it certainly feels like a change in Empathy...

    Anyone else having odd problems?
    Last edited by kevindods; 10-29-2010 at 02:41 AM. Reason: SSL info added

  3. #3
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    I've seen this same problem with Lonely Cat's Slick client for Symbian phones. I'm not sure how to diagnose it, save for sifting through tcpdump data.

  4. #4
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    I have empathy working fine, ZCS NE 6.0.7 GA

    ubuntu 10.04, empathy client 2.30.3

    Here are my settings:
    [x] Encryption Required
    [x] ignore ssl cert errors
    server: (actual mailbox server, not imap proxy)
    Port: 5223
    [x] Use old SSL

    no other funky modifications...

  5. #5
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    I had it working in Lucid too, but not with Maverick. So I switched to Pidgin again, whilst Empathy catches its development breath for a bit!

    Doesn't appear to be a Zimbra issue.... unless it's an odd standards compliance thing somewhere.

  6. #6
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    Quote Originally Posted by jxn View Post
    I have empathy working fine, ZCS NE 6.0.7 GA
    server: (actual mailbox server, not imap proxy)
    How do I see the difference between the actual mailbox server and the imap proxy?

    Thanks!

    //Fredrik

  7. #7
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    Quote Originally Posted by kevindods View Post
    I had it working in Lucid too, but not with Maverick. So I switched to Pidgin again, whilst Empathy catches its development breath for a bit!

    Doesn't appear to be a Zimbra issue.... unless it's an odd standards compliance thing somewhere.
    I am trying to debug this since it is a major problem for me.

    The problem has been reported here:
    https://bugzilla.redhat.com/show_bug.cgi?id=719063
    and here:
    https://bugs.launchpad.net/ubuntu/+s...hy/+bug/874283

    When connect to the 5223 port, the TLS/SSL handshake gets a response from
    the server that is -12 (FATAL_ALERT)

    It could be a bug in gnutls that causes the server to reject the handshake.

    Has anyone seen anything interesting in the server logs for zimbra xmpp that
    could give a hint to why the handshake is rejected when connecting using
    telepathy/gabble/empathy?

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