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Thread: [SOLVED] unable to receive emails

  1. #1
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    Default [SOLVED] unable to receive emails

    Hi there,

    i've recently installed zimbra on a centos 5.5.

    I followed the steps and it was quiet easy until now. I can send emails but i cant receive any.

    this is what the log says:

    Oct 29 15:33:26 mail postfix/smtpd[5670]: connect from mail.sender.com[senderip]
    Oct 29 15:33:26 mail postfix/smtpd[5670]: setting up TLS connection from mail.sender.com[senderip]
    Oct 29 15:33:26 mail postfix/smtpd[5670]: Anonymous TLS connection established from mail.sender.com[senderip]: TLSv1 with cipher DHE-RSA-AES256-SHA (256/256 bits)
    Oct 29 15:33:26 mail postfix/smtpd[5670]: 229C72006D: client=mail.sender.com[senderip]
    Oct 29 15:33:26 mail postfix/cleanup[5677]: 229C72006D: message-id=<8fd55275-7aa0-4bd9-a6cb-5068e37f42e9@sender.com>
    Oct 29 15:33:26 mail postfix/qmgr[24789]: 229C72006D: from=<sender@sender.com>, size=2669, nrcpt=1 (queue active)
    Oct 29 15:33:26 mail postfix/smtpd[5670]: disconnect from mail.sender.com[senderip]
    Oct 29 15:33:26 mail amavis[22662]: (22662-05) ESMTP::10024 /opt/zimbra/data/amavisd/tmp/amavis-20101029T144522-22662: <sender@sender.com> -> <receiver@receiver.com> SIZE=2669 Received: from mail.receiver.com ([127.0.0.1]) by localhost (mail.receiver.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP for <receiver@receiver.com>; Fri, 29 Oct 2010 15:33:26 +0200 (CEST)
    Oct 29 15:33:26 mail amavis[22662]: (22662-05) Checking: ohTnWlHEnNF8 [senderip] <sender@sender.com> -> <receiver@receiver.com>
    Oct 29 15:33:26 mail clamd[22786]: SelfCheck: Database status OK.
    Oct 29 15:33:37 mail postfix/smtpd[5931]: connect from localhost.localdomain[127.0.0.1]
    Oct 29 15:33:37 mail postfix/smtpd[5931]: A9882200B6: client=localhost.localdomain[127.0.0.1]
    Oct 29 15:33:37 mail postfix/cleanup[5677]: A9882200B6: message-id=<8fd55275-7aa0-4bd9-a6cb-5068e37f42e9@sender.com>
    Oct 29 15:33:37 mail postfix/qmgr[24789]: A9882200B6: from=<sender@sender.com>, size=3288, nrcpt=1 (queue active)
    Oct 29 15:33:37 mail amavis[22662]: (22662-05) FWD via SMTP: <sender@sender.com> -> <receiver@receiver.com>,BODY=7BIT 250 2.0.0 Ok, id=22662-05, from MTA([127.0.0.1]:10025): 250 2.0.0 Ok: queued as A9882200B6
    Oct 29 15:33:37 mail amavis[22662]: (22662-05) Passed CLEAN, [senderip] [officeip] <sender@sender.com> -> <receiver@receiver.com>, Message-ID: <8fd55275-7aa0-4bd9-a6cb-5068e37f42e9@sender.com>, mail_id: ohTnWlHEnNF8, Hits: -1.91, size: 2669, queued_as: A9882200B6, 11487 ms
    Oct 29 15:33:37 mail postfix/smtp[5683]: 229C72006D: to=<receiver@receiver.com>, relay=127.0.0.1[127.0.0.1]:10024, delay=12, delays=0.09/0.01/0/11, dsn=2.0.0, status=sent (250 2.0.0 Ok, id=22662-05, from MTA([127.0.0.1]:10025): 250 2.0.0 Ok: queued as A9882200B6)
    Oct 29 15:33:37 mail postfix/smtpd[5931]: disconnect from localhost.localdomain[127.0.0.1]
    Oct 29 15:33:37 mail postfix/qmgr[24789]: 229C72006D: removed
    Oct 29 15:33:37 mail postfix/lmtp[5934]: A9882200B6: to=<receiver@receiver.com>, relay=mail.receiver.com[receiverip]:7025, delay=0.09, delays=0.01/0.02/0/0.05, dsn=2.1.5, status=sent (250 2.1.5 Delivery OK)
    Oct 29 15:33:37 mail postfix/qmgr[24789]: A9882200B6: removed
    Oct 29 15:33:55 mail zmmailboxdmgr[6416]: status requested
    Oct 29 15:33:55 mail zmmailboxdmgr[6416]: status OK

    Help is highly appreciated


    Thanks in advance

    Chris

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Have you disabled the firewall and SElinux on this server? Have you forwarded the correct ports through the NAT router to your server? Have you set-up a Split DNS if you're behind a NAT router (you should), have you got a correct /etc/hosts file? You can check the hosts file & your DNS settings in the 'Verify...' section of the Split DNS article.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
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    Hey, thank you for your fast reply.

    There is no nameserver locally installed on the zimbraserver.

    -SELinux and the Firewall are disabled.
    -the ports are open
    -/etc/hosts is correct as far as i can tell

    # Do not remove the following line, or various programs
    # that require network functionality will fail.
    127.0.0.1 localhost.localdomain localhost
    receiverip mail.receiver.com mail

    -the server is resolving correctly

    any ideas?
    Last edited by christian.T; 10-29-2010 at 07:38 AM.

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
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    [QUOTE=christian.T;200061]Hey, thank you for your fast reply.

    There is no nameserver locally installed on the zimbraserver.[/QUITE]Are you actually behind a NAT router and do you have the Split DNS set-up as shown in the article?

    Quote Originally Posted by christian.T View Post
    -SELinux and the Firewall are disabled.
    -the ports are open
    -/etc/hosts is correct as far as i can tell

    # Do not remove the following line, or various programs
    # that require network functionality will fail.
    127.0.0.1 localhost.localdomain localhost
    receiverip mail.receiver.com mail

    -the server is resolving correctly

    any ideas?
    Just for confirmation please post the output of all the commands from the 'Verify...' section of the article.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
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    Hey, its a NAT-Setup.

    dig receiver.com mx

    ; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5_4.2 <<>> receiver.com mx
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 41154
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 3

    ;; QUESTION SECTION:
    ;receiver.com. IN MX

    ;; ANSWER SECTION:
    receiver.com. 86400 IN MX 10 mail.receiver.com.

    ;; AUTHORITY SECTION:
    receiver.com. 86400 IN NS ns01.sender.com.
    receiver.com. 86400 IN NS ns02.sender.com.

    ;; ADDITIONAL SECTION:
    mail.receiver.com. 86400 IN A receiverip
    ns01.sender.com. 86400 IN A ns01ip
    ns02.sender.com. 86400 IN A ns02ip

    ;; Query time: 4 msec
    ;; SERVER: ns01ip#53(ns01ip)
    ;; WHEN: Fri Oct 29 20:04:40 2010
    ;; MSG SIZE rcvd: 140


    dig receiver.com any

    ; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5_4.2 <<>> receiver.com any
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 23413
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 5, AUTHORITY: 0, ADDITIONAL: 3

    ;; QUESTION SECTION:
    ;receiver.com. IN ANY

    ;; ANSWER SECTION:
    receiver.com. 86400 IN SOA ns01.sender.com. support.sender.com. 2010102801 28800 10000 604800 10000
    receiver.com. 86400 IN A NATip
    receiver.com. 86400 IN NS ns02.sender.com.
    receiver.com. 86400 IN NS ns01.sender.com.
    receiver.com. 86400 IN MX 10 mail.receiver.com.

    ;; ADDITIONAL SECTION:
    ns01.sender.com. 86400 IN A ns01ip
    ns02.sender.com. 86400 IN A ns02ip
    mail.receiver.com. 86400 IN A receiverip

    ;; Query time: 3 msec
    ;; SERVER: ns01ip#53(ns01ip)
    ;; WHEN: Fri Oct 29 20:09:21 2010
    ;; MSG SIZE rcvd: 200


    host $(hostname)

    mail.receiver.com has address receiverip


    cat /etc/resolv.conf

    search receiver.com
    nameserver ns01ip
    nameserver ns02ip


    cat /etc/hosts

    # Do not remove the following line, or various programs
    # that require network functionality will fail.
    127.0.0.1 localhost.localdomain localhost
    receiverip mail.receiver.com mail

  6. #6
    phoenix is offline Zimbra Consultant & Moderator
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    The 'receiverip' you have in that output is the LAN IP of the Zimbra server? Do both of those DNS servers have exactly the same records for your Zimbra server?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
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    the receiverip is the zimbraserver with an external ip and yea, those two nameservers are master and slave with identical information.
    Last edited by christian.T; 11-01-2010 at 04:01 AM.

  8. #8
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    Good morning,

    I installed it from scratch and it works fine.

    Cheers Chris
    Last edited by christian.T; 11-01-2010 at 06:40 AM.

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