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Thread: A Network service error has occurred

  1. #1
    Join Date
    Nov 2010
    Posts
    3
    Rep Power
    4

    Angry A Network service error has occurred

    Hi Everyone, I am very new to Zimbra, i am running the 6.0.8 version of network edition, i am getting the above error and users are unable to login from the web client. after restarting the zimbra service (zmcontrol stop/start) it works fine for a day or two and gives the same error. Would really appreciate if someone could help me sort this out. Thank in advance.

  2. #2
    Join Date
    May 2008
    Posts
    432
    Rep Power
    7

    Default

    You'll have to provide output from the log files (search the Wiki for log files).

  3. #3
    Join Date
    Nov 2010
    Posts
    3
    Rep Power
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    Default

    2010-11-09 15:22:58,509 INFO [btpool0-236://mail.sdb.lk/service/soap/CheckSpellingRequest] [name=gampola@sdb.lk;mid=36;ip=192.168.1.254;ua=Zim braWebClient - IE6 (Win)/6.0.8_GA_2661;] HttpMethodDirector - Retrying request
    2010-11-09 15:22:58,510 INFO [btpool0-236://mail.sdb.lk/service/soap/CheckSpellingRequest] [name=gampola@sdb.lk;mid=36;ip=192.168.1.254;ua=Zim braWebClient - IE6 (Win)/6.0.8_GA_2661;] HttpMethodDirector - I/O exception (java.net.SocketException) caught when processing request: Socket closed
    2010-11-09 15:22:58,510 INFO [btpool0-236://mail.sdb.lk/service/soap/CheckSpellingRequest] [name=gampola@sdb.lk;mid=36;ip=192.168.1.254;ua=Zim braWebClient - IE6 (Win)/6.0.8_GA_2661;] HttpMethodDirector - Retrying request
    2010-11-09 15:22:58,510 WARN [btpool0-236://mail.sdb.lk/service/soap/CheckSpellingRequest] [name=gampola@sdb.lk;mid=36;ip=192.168.1.254;ua=Zim braWebClient - IE6 (Win)/6.0.8_GA_2661;] mailbox - An error occurred while contacting http://zimbra.sdb.lk:7780/aspell.php
    java.net.SocketException: Socket closed
    at java.net.PlainSocketImpl.socketConnect(Native Method)
    at java.net.PlainSocketImpl.doConnect(PlainSocketImpl .java:333)
    at java.net.PlainSocketImpl.connectToAddress(PlainSoc ketImpl.java:195)
    at java.net.PlainSocketImpl.connect(PlainSocketImpl.j ava:182)
    at java.net.SocksSocketImpl.connect(SocksSocketImpl.j ava:366)
    at java.net.Socket.connect(Socket.java:529)
    at java.net.Socket.connect(Socket.java:478)
    at com.zimbra.common.net.ProtocolSocketFactoryWrapper .createSocket(ProtocolSocketFactoryWrapper.java:43 )
    at org.apache.commons.httpclient.HttpConnection.open( HttpConnection.java:706)
    at org.apache.commons.httpclient.MultiThreadedHttpCon nectionManager$HttpConnectionAdapter.open(MultiThr eadedHttpConnectionManager.java:1321)
    at org.apache.commons.httpclient.HttpMethodDirector.e xecuteWithRetry(HttpMethodDirector.java:386)
    at org.apache.commons.httpclient.HttpMethodDirector.e xecuteMethod(HttpMethodDirector.java:170)
    at org.apache.commons.httpclient.HttpClient.executeMe thod(HttpClient.java:396)
    at com.zimbra.common.httpclient.HttpClientUtil.execut eMethod(HttpClientUtil.java:22)
    at com.zimbra.common.httpclient.HttpClientUtil.execut eMethod(HttpClientUtil.java:18)
    at com.zimbra.cs.service.mail.CheckSpelling.checkSpel ling(CheckSpelling.java:185)
    at com.zimbra.cs.service.mail.CheckSpelling.handle(Ch eckSpelling.java:106)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:420)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:274)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:291)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:212)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:181)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166)
    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:122)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)

  4. #4
    Join Date
    Nov 2010
    Posts
    3
    Rep Power
    4

    Default

    2010-11-15 10:30:21,007 WARN [btpool0-165://mail.sdb.lk/service/soap/NoOpRequest] [ip=192.168.1.254;] SoapEngine - unable to construct SOAP context
    com.zimbra.common.service.ServiceException: system failure: ZimbraLdapContext
    ExceptionId:btpool0-165://mail.sdb.lk/service/soap/NoOpRequest:1289797221007:4cf5b984efca0e77
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.account.ldap.ZimbraLdapContext.<init >(ZimbraLdapContext.java:416)
    at com.zimbra.cs.account.ldap.ZimbraLdapContext.<init >(ZimbraLdapContext.java:373)
    at com.zimbra.cs.account.ldap.LdapProvisioning.getAcc ountByQuery(LdapProvisioning.java:608)
    at com.zimbra.cs.account.ldap.LdapProvisioning.getAcc ountByNameInternal(LdapProvisioning.java:776)
    at com.zimbra.cs.account.ldap.LdapProvisioning.getAcc ountByName(LdapProvisioning.java:757)
    at com.zimbra.cs.account.ldap.LdapProvisioning.get(Ld apProvisioning.java:668)
    at com.zimbra.cs.account.ldap.LdapProvisioning.get(Ld apProvisioning.java:653)
    at com.zimbra.cs.account.Provisioning.get(Provisionin g.java:692)
    at com.zimbra.soap.ZimbraSoapContext.<init>(ZimbraSoa pContext.java:218)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:203)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:291)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:212)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:181)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166)
    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:122)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:418)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.Server.handle(Server.java:326)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:939)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:755)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:413)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
    Caused by: javax.naming.CommunicationException: Bad file descriptor [Root exception is java.net.SocketException: Bad file descriptor]
    at com.sun.jndi.ldap.LdapCtx.extendedOperation(LdapCt x.java:3213)
    at javax.naming.ldap.InitialLdapContext.extendedOpera tion(InitialLdapContext.java:164)
    at com.zimbra.cs.account.ldap.ZimbraLdapContext.<init >(ZimbraLdapContext.java:406)
    ... 42 more
    Caused by: java.net.SocketException: Bad file descriptor
    at java.net.SocketOutputStream.socketWrite0(Native Method)
    at java.net.SocketOutputStream.socketWrite(SocketOutp utStream.java:92)
    at java.net.SocketOutputStream.write(SocketOutputStre am.java:136)
    at java.io.BufferedOutputStream.flushBuffer(BufferedO utputStream.java:65)
    at java.io.BufferedOutputStream.flush(BufferedOutputS tream.java:123)
    at com.sun.jndi.ldap.Connection.writeRequest(Connecti on.java:396)
    at com.sun.jndi.ldap.LdapClient.extendedOp(LdapClient .java:1172)
    at com.sun.jndi.ldap.LdapCtx.extendedOperation(LdapCt x.java:3160)
    ... 44 more
    2010-11-15 10:30:21,248 INFO [Timer-Zimbra] [] SessionCache - Removed 1 idle sessions (ADMIN). 90 active sessions remain.
    2010-11-15 10:30:23,102 INFO [btpool0-172://localhost:7071/service/admin/soap/GetDomainInfoRequest] [ip=127.0.0.1;] soap - GetDomainInfoRequest
    2010-11-15 10:30:23,104 INFO [btpool0-172://localhost:7071/service/admin/soap/GetDomainInfoRequest] [ip=127.0.0.1;] SoapEngine - handler exception
    com.zimbra.common.service.ServiceException: system failure: ZimbraLdapContext
    ExceptionId:btpool0-172://localhost:7071/service/admin/soap/GetDomainInfoRequest:1289797223103:4cf5b984efca0e7 7
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.account.ldap.ZimbraLdapContext.<init >(ZimbraLdapContext.java:416)
    at com.zimbra.cs.account.ldap.ZimbraLdapContext.<init >(ZimbraLdapContext.java:366)
    at com.zimbra.cs.account.ldap.LdapProvisioning.getDom ainByQuery(LdapProvisioning.java:1829)
    at com.zimbra.cs.account.ldap.LdapProvisioning.getDom ainByVirtualHostnameInternal(LdapProvisioning.java :1945)
    at com.zimbra.cs.account.ldap.LdapProvisioning.getDom ain(LdapProvisioning.java:1869)
    at com.zimbra.cs.account.ldap.LdapProvisioning.get(Ld apProvisioning.java:1855)
    at com.zimbra.cs.service.admin.GetDomainInfo.handle(G etDomainInfo.java:45)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:420)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:274)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:291)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:212)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:181)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166)
    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:155)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:418)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.Server.handle(Server.java:326)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:939)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:755)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:413)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
    Caused by: javax.naming.CommunicationException: Bad file descriptor [Root exception is java.net.SocketException: Bad file descriptor]
    at com.sun.jndi.ldap.LdapCtx.extendedOperation(LdapCt x.java:3213)
    at javax.naming.ldap.InitialLdapContext.extendedOpera tion(InitialLdapContext.java:164)
    at com.zimbra.cs.account.ldap.ZimbraLdapContext.<init >(ZimbraLdapContext.java:406)
    ... 41 more
    Caused by: java.net.SocketException: Bad file descriptor
    at java.net.SocketOutputStream.socketWrite0(Native Method)
    at java.net.SocketOutputStream.socketWrite(SocketOutp utStream.java:92)
    at java.net.SocketOutputStream.write(SocketOutputStre am.java:136)
    at java.io.BufferedOutputStream.flushBuffer(BufferedO utputStream.java:65)
    at java.io.BufferedOutputStream.flush(BufferedOutputS tream.java:123)
    at com.sun.jndi.ldap.Connection.writeRequest(Connecti on.java:396)
    at com.sun.jndi.ldap.LdapClient.extendedOp(LdapClient .java:1172)
    at com.sun.jndi.ldap.LdapCtx.extendedOperation(LdapCt x.java:3160)
    ... 43 more

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