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Thread: [SOLVED] System failure at password change

  1. #1
    Join Date
    Dec 2010
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    Default [SOLVED] System failure at password change

    Hi everyone! i have an issue with the Open Source version, i hope some of you can help me.
    The thing is that we recently made a migration from the Network version (the one who has 60 days for trial) to de OSS version. The migration process was successfully made (with no errors). But when we try to make a password reset from the Admin´s Web Console, we receive the next warning:

    - "Message: system failure: change password listener syncListener for account xxx@xxxxx.com not found Error code: service.FAILURE Method: SetPasswordRequest Details:soap:Receiver"

    And when we look on the server logs we found something on the mailbox.log that says something like

    ExceptionId:btpool0-3://server.hostname.com:7071/service/admin/soap/SetPasswordRequest:1292346562569:d0ee231ff2c33648
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.account.ldap.ChangePasswordListener. getHandler(ChangePasswordListener.java:60)
    at com.zimbra.cs.account.ldap.LdapProvisioning.setPas sword(LdapProvisioning.java:3881)
    at com.zimbra.cs.account.ldap.LdapProvisioning.setPas sword(LdapProvisioning.java:3735)
    at com.zimbra.cs.service.admin.SetPassword.handle(Set Password.java:72)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:420)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:274)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:291)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:212)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:181)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166)
    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:122)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:418)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.Server.handle(Server.java:326)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:939)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:755)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:212)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:413)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
    2010-12-14 14:09:55,504 INFO [btpool0-0://server.hostname.com/service/soap/NoOpRequest] [name=mail.address@domain.com;aname=admin@domain.co m;mid=6;ip=159.182.44.56;ua=ZimbraWebClient - IE6 (Win)/6.0.9_GA_2686;] soap - NoOpRequest
    2010-12-14 14:09:55,505 INFO [btpool0-0://server.hostname.com/service/soap/NoOpRequest] [name=email.address@domain.com;aname=admin@domain.c om;mid=6;ip=159.182.44.56;ua=ZimbraWebClient - IE6 (Win)/6.0.9_GA_2686;] misc - delegated access: doc=NoOp, delegating account=admin@domain.com, authenticated account=email.address@domain.com, target account=email.address@domain.com


    Can some one help me please? Any help will ve very appreciated

    Thank you very much

    Kind Regards

    Matias Barragán

  2. #2
    Join Date
    Dec 2010
    Posts
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    Default

    Well i dont know if it is the correct solution, but what we did was a clean install of the OSS version. This error must be a fail on the automatic upgrade/downgrade procedure on the script install.sh

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