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Thread: [SOLVED] Error opening mail queu admin console

  1. #1
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    Default [SOLVED] Error opening mail queu admin console

    Hello,

    When I click on the mail queu I get following error (see attachment)

    Hope somebody can help me?

    Greets,

    John
    Attached Images Attached Images
    Last edited by jayel; 01-13-2011 at 05:06 AM.

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by jayel View Post
    When I click on the mail queu I get following error (see attachment)
    Posting an image with an error message in your post isn't necessarily the best thing to do, you should look through the log files when you have a problem to see what is the exact error message. When you've done that you should search the forums to see if the question has already been answered, in this case it has.

    Have you looked at your certificate to see if it's expired? Have you changed the ssh port to something other than 22? Is your DNS working correctly? Is your hosts file valid? Is this an upgrade or a new install of Zimbra? Is it a self-signed certificate or a commercial one.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    Hallo,

    Sorry about the screenshot.
    As for the question you asked.
    It is a upgrade.

    I think it started when we upgrade from 5 to 6.

    When I look at zimbra.log there is nothing unusual.
    I have never had to deal with certificates?
    When I click on certificates I also get an error !

    greets,

    John

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by jayel View Post
    Sorry about the screenshot.
    As for the question you asked.
    It is a upgrade.

    I think it started when we upgrade from 5 to 6.
    Which exact version was your version 5 installation?

    Quote Originally Posted by jayel View Post
    When I look at zimbra.log there is nothing unusual.
    You should have seen the error messages that relate to your queue problem.

    Quote Originally Posted by jayel View Post
    I have never had to deal with certificates?
    When I click on certificates I also get an error !
    You didn't really answer all the questions I asked, they also will help in diagnosing the problem. I suggest you go to the wiki article on certificates and see if they're still valid, if they're not regenerate them.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    Adding to what Bill said. John, can you check these?

    su - zimbra
    zmprov gs `zmhostname` zimbraRemoteManagementPort

    this port should be the same as your ssh port configured in your server server ( check 'netstat -lpn | grep ssh' as root to see that port)

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    system failure: exception during auth {Remote Manager:mail.robotronic.be->zimbra@mail.robotronic.be:22}
    This is what you should look into. The queue and certifcate info requests fail when zimbra queries port 22 (ssh) for the result. It is probably not the port that you have opened in server for ssh.
    I had to come across the exact same issue of port mismatch after an upgrade, and corrected it by setting the right ssh port with

    # su - zimbra
    $ zmprov ms `zmhostname` zimbraRemoteManagementPort <ssh port>
    $ zmsshkeygen
    $ zmupdateauthkeys

  7. #7
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    thanks.

    I checked my port settings and everything is ok :
    Code:
    zimbra@mail:/root$ zmprov gs `zmhostname` zimbraRemoteManagementPort
    # name mail.robotronic.be
    zimbraRemoteManagementPort: 22
    
     netstat -lpn | grep ssh
    tcp6       0      0 :::22                   :::*                    LISTEN      4188/sshd
    22? Am I right?

    John

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    @Phoenix,

    I checked my zimbra.log again but nothing unussual when I get the error in the admin console.
    No additional entries in the log file, ... no errors.

    greets,

    John

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    Quote Originally Posted by jayel View Post
    thanks.

    I checked my port settings and everything is ok :
    Code:
    zimbra@mail:/root$ zmprov gs `zmhostname` zimbraRemoteManagementPort
    # name mail.robotronic.be
    zimbraRemoteManagementPort: 22
    
     netstat -lpn | grep ssh
    tcp6       0      0 :::22                   :::*                    LISTEN      4188/sshd
    22? Am I right?
    John
    That part looks good. Did you do an zmsshkeygen and zmupdateauthkeys as zimbra user? Won't break anything. And we can see if that helps.

  10. #10
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    Check this post

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