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Thread: 6.0.10 to 7.0.0 NetworkEdition Upgrade Problems

  1. #1
    Join Date
    Oct 2007
    New York City - Hell's Kitchen
    Rep Power

    Default 6.0.10 to 7.0.0 NetworkEdition Upgrade Problems

    I am attempting to upgrade our email server to 7.0.0 but presently receiving the below error.

    Operations logged to /tmp/install.log.17684
    Checking for existing installation...
    zimbra-ldap...FOUND zimbra-ldap-6.0.10_GA_2692
    zimbra-logger...FOUND zimbra-logger-6.0.10_GA_2692
    zimbra-mta...FOUND zimbra-mta-6.0.10_GA_2692
    zimbra-snmp...FOUND zimbra-snmp-6.0.10_GA_2692
    zimbra-store...FOUND zimbra-store-6.0.10_GA_2692
    zimbra-apache...FOUND zimbra-apache-6.0.10_GA_2692
    zimbra-spell...FOUND zimbra-spell-6.0.10_GA_2692
    zimbra-convertd...FOUND zimbra-convertd-6.0.10_GA_2692
    zimbra-memcached...NOT FOUND
    zimbra-proxy...NOT FOUND
    zimbra-archiving...NOT FOUND
    zimbra-cluster...NOT FOUND
    zimbra-core...FOUND zimbra-core-6.0.10_GA_2692
    ZCS upgrade from 6.0.10 to 7.0.0 will be performed.
    ERROR: Unable to reach the Zimbra License Activation Server.

    License Activation is required when upgrading to ZCS 7 or later.

    The ZCS Network upgrade will automatically attempt to activate the
    current license as long as the activation server can be contacted.

    You can obtain a manual activation key and re-run the upgrade
    by specifying the -a activation.xml option.

    A manual license activation key can be obtained by either visiting
    the Zimbra support portal or contacting Zimbra support or sales.

    -I do have a call into support and sales, but figured some of you early adopters may have a solution and/or pointers.

  2. #2
    Join Date
    Dec 2006
    Minneapolis MN
    Rep Power


    I'm having the same issue. Been unable to contact the activation server for over 24 hours now, and still unable to upgrade. Very frustrating.
    01 Networks, LLC /
    Zimbra NE and OSS Cloud Hosting
    Shared Web Hosting
    Consulting Services

  3. #3
    Join Date
    Oct 2010
    Rep Power


    We had to push our upgrade further from our schedule. Telnet to the licensing server is fine. I do understand a server will have to go down due to various inevitable reasons but one that serves a purpose like this shouldn't.

  4. #4
    Join Date
    Oct 2010
    Rep Power


    Performed an upgrade with './ --skip-activation-check'. I had my old license file in /opt/zimbra/conf/ZCSLicense.xml and went ahead ignoring the warnings. After the upgrade I had to upload my license file again and update manually.

    Since I was performing an upgrade from 6.x to 7.1.1 support coudn't help me with an activation key.
    Last edited by fyd; 07-31-2011 at 11:50 PM.

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