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Thread: Software Updates Check Fails

  1. #1
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    Default Software Updates Check Fails

    Hi, I'm investigating a weird problem.

    Every time I click "Software Updates -> Check Now" I get this error:

    system failure: error parsing zimbraVersionCheckLastResponse
    config attribute error code. Failure defails: soap:Receiver
    I tried to check for updates manually:

    /opt/zimbra/libexec/zmcheckversion -m

    Received invalid response from the update script: <?xml version="1.0"?> <versionCheck status="1"> <updates> <update type="major" shortversion="" version="" release="" critical="" updateURL="" description="" platform="" buildtype=""/> </updates> </versionCheck>
    [] ERROR: Error in versioncheck util
    com.zimbra.common.soap.SoapFaultException: Received invalid response from the update script: <?xml version="1.0"?> <versionCheck status="1"> <updates> <update type="major" shortversion="" version="" release="" critical="" updateURL="" description="" platform="" buildtype=""/> </updates> </versionCheck>
    ExceptionId:com.zimbra.cs.service.versioncheck.Ver sionCheckException: Received invalid response from the update script:
    <?xml version="1.0"?>
    <versionCheck status="1">
    <updates>
    <update type="major" shortversion="" version="" release="" critical="" updateURL="" description="" platform="" buildtype=""/>
    </updates>
    </versionCheck>
    ExceptionId:btpool0-0://localhost:7071/service/admin/soap/VersionCheckRequest:1299165272061:f3f2597fd68457d1
    Code:versioncheck.INVALID_VC_RESPONSE
    at com.zimbra.cs.service.versioncheck.VersionCheckExc eption.INVALID_VC_RESPONSE(VersionCheckException.j ava:14)
    at com.zimbra.cs.service.versioncheck.VersionCheck.ha ndle(VersionCheck.java:89)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:420)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:274)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:291)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:212)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:725)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:181)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:814)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166)
    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:155)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.Server.handle(Server.java:326)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:946)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:410)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
    Caused by: org.dom4j.DocumentException: Error on line 2 of document : The processing instruction target matching "[xX][mM][lL]" is not allowed. Nested exception: The processing instruction target matching "[xX][mM][lL]" is not allowed.
    at org.dom4j.io.SAXReader.read(SAXReader.java:350)
    at org.dom4j.io.SAXReader.read(SAXReader.java:274)
    at com.zimbra.common.soap.Element.parseXML(Element.ja va:420)
    at com.zimbra.common.soap.Element.parseXML(Element.ja va:418)
    at com.zimbra.cs.service.versioncheck.VersionCheck.ha ndle(VersionCheck.java:87)
    ... 35 more

    Code:versioncheck.INVALID_VC_RESPONSE
    at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88)
    at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:303)
    at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:262)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:253)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:162)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:356)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:319)
    at com.zimbra.cs.client.soap.LmcSoapRequest.invoke(Lm cSoapRequest.java:140)
    at com.zimbra.cs.versioncheck.VersionCheckUtil.doVers ionCheck(VersionCheckUtil.java:127)
    at com.zimbra.cs.versioncheck.VersionCheckUtil.main(V ersionCheckUtil.java:106)
    My ZCS was zcs-NETWORK-6.0.10_GA running on CentOS.
    I tried to update manually to zcs-NETWORK-6.0.11_GA. Everything seems to work fine, but I still have the same issue with automatic checks.

    Any idea?
    Thx

  2. #2
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    Default

    I saw the same thing 2 days ago too as I was actively watching for the 6.0.11 release - 6.0.10 FOSS on CentOS5_64

  3. #3
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    Quote Originally Posted by liverpoolfcfan View Post
    I saw the same thing 2 days ago too as I was actively watching for the 6.0.11 release - 6.0.10 FOSS on CentOS5_64
    You're saying it's not my problem only?

  4. #4
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    same problem for me on a SuseLinuxEnterpriseServer 11 SP1

    Since i've updated my zcs to 6.0.10, i have this error message:

    Erreur de serveur ! Mail : system failure: error parsing zimbraVersionCheckLastResponse config attribute Code d'erreur : service.FAILURE Détails :soap:Receiver

    Before the 6.0.10, I had never had this problem

    Any help? Many thanks!

  5. #5
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    same problem here: Release 7.0.0_GA_3077.UBUNTU10_64 UBUNTU10_64 NETWORK edition

  6. #6
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    Default

    same problem here.

  7. #7
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    Default

    After reading this thread, I went to check mine. I got:

    Server error encountered Message: system failure: error parsing zimbraVersionCheckLastResponse config attribute Error code: service.FAILURE Details:soap:Receiver

    Does anybody have a ticket open on this?

    Doug
    Ben Franklin quote:

    "Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety."

  8. #8
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    Default

    Same here on 6.0.10

  9. #9
    phoenix is offline Zimbra Consultant & Moderator
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    Default

    Quote Originally Posted by dik23 View Post
    Same here on 6.0.10
    It would be of more help if you filed a bug report instead of a 'me too' post?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  10. #10
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    Default re: software update check fails

    has anyone come up with an answer to fix this problem....

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