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Thread: [SOLVED] unable to retrieve latest session-account, account name-id maps

  1. #1
    Join Date
    Aug 2010
    Posts
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    5

    Default [SOLVED] unable to retrieve latest session-account, account name-id maps

    Aloha All,

    our backups are failing. After searching the forums I tried to copy accounts.xml.old over our accounts.xml file which had a zero size and still the backups fail. Is there anyway to force zimbra to recreate the accounts.xml file if that is the holdup.? We have the network edition and the backup is failing:


    zimbra@zimbra:/media/mynewdrive2$ zmbackup -f
    Error occurred: invalid request: Missing account list

    Any help would be greatly appreciated.

  2. #2
    Join Date
    Aug 2010
    Posts
    3
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    Default

    I am able to backup individual users accounts with:

    zmbackup -f -a admin@domain.com

    The accounts.xml file looks ok too.

    Here is the output from a zmbackup -f -d (debug):


    zimbra@zimbra:~/redolog$ zmbackup -f -d
    Error occurred: invalid request: Missing account list
    class=com.zimbra.common.soap.SoapFaultException
    message=invalid request: Missing account list
    mIsReceiversFault=false
    mIsLocal=false
    mDetail=<soapetail><Error xmlns="urn:zimbra"><Code>service.INVALID_REQUEST</Code><Trace>com.zimbra.common.service.ServiceExcep tion: invalid request: Missing account lis t
    ExceptionId:btpool0-356://localhost:7071/service/admin/soap/BackupRequest:1301597638074:ddd07dcd24636c8c
    Code:service.INVALID_REQUEST
    at com.zimbra.common.service.ServiceException.INVALID _REQUEST(ServiceException.java:255)
    at com.zimbra.cs.service.backup.Backup.handleNetworkR equest(Backup.java:143)
    at com.zimbra.cs.service.NetworkDocumentHandler.handl e(NetworkDocumentHandler.java:22)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:420)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:274)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:291)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:212)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:181)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166)
    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:155)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:418)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.Server.handle(Server.java:326)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:939)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:755)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:409)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
    </Trace></Error></soapetail>
    mFault=<soap:Fault><soap:Code><soap:Value>soap:Sen der</soap:Value></soap:Code><soap:Reason><soap:Text>invalid request: Missing account list</soap:Text></soap:Reason><soap etail><Error xmlns="urn:zimbra"><Code>service.INVALID_REQUEST</Code><Trace>com.zimbra.common.service.ServiceExcep tion: invalid request: Missing account list
    ExceptionId:btpool0-356://localhost:7071/service/admin/soap/BackupRequest:1301597638074:ddd07dcd24636c8c
    Code:service.INVALID_REQUEST
    at com.zimbra.common.service.ServiceException.INVALID _REQUEST(ServiceException.java:255)
    at com.zimbra.cs.service.backup.Backup.handleNetworkR equest(Backup.java:143)
    at com.zimbra.cs.service.NetworkDocumentHandler.handl e(NetworkDocumentHandler.java:22)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:420)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:274)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:291)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:212)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:181)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166)
    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:155)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:418)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.Server.handle(Server.java:326)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:939)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:755)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:409)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
    </Trace></Error></soapetail></soap:Fault>

  3. #3
    Join Date
    Sep 2009
    Location
    Canberra, Australia
    Posts
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    Default

    How was this solved?

  4. #4
    Join Date
    Jul 2010
    Location
    Sabadell
    Posts
    38
    Rep Power
    5

    Default

    We have the same problem.... we launch:

    zimbra@network:~$ /opt/zimbra/bin/zmbackup -f -a all
    full-20111108.174620.987

    Thanks suport of Zimbra
    Departamento ISP
    http://www.cadinor.com
    Barcelona (Spain)

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