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Thread: NoSuchItemException: no such message: 68448

  1. #1
    Join Date
    Apr 2011
    Location
    California
    Posts
    3
    Rep Power
    4

    Default NoSuchItemException: no such message: 68448

    I've searched around the forums and it seems this is a common problem with an outlook connector v 6.0.4, but I'm seeing this exception (rarely) from the web connector (unless i'm reading the logs wrong).

    The log below shows a delete of a message then an immediate look up of the message which causes the exception.

    Code:
    2011-04-14 12:46:52,307 INFO  [btpool0-274://mail.<cleaned>.com/service/soap/ConvActionRequest] [name=debbie@<cleaned>.com;mid=13;ip=<cleaned>;ua=ZimbraWebClient - IE8 (Win)/6.0.10_GA_2692;] mailop - Deleting Message (id=68448).
    2011-04-14 12:46:52,363 INFO  [btpool0-274://mail.<cleaned>.com/service/soap/SearchConvRequest] [name=debbie@<cleaned>.com;mid=13;ip=<cheaned>;ua=ZimbraWebClient - IE8 (Win)/6.0.10_GA_2692;] soap - SearchConvRequest
    2011-04-14 12:46:52,431 INFO  [btpool0-274://mail.<cleaned>.com/service/soap/SearchConvRequest] [name=debbie@<cleaned>.com;mid=13;ip=<cleaned>;ua=ZimbraWebClient - IE8 (Win)/6.0.10_GA_2692;] SoapEngine - handler exception
    com.zimbra.cs.mailbox.MailServiceException$NoSuchItemException: no such message: 68448
    ExceptionId:btpool0-274://mail.<cleaned>.com/service/soap/SearchConvRequest:1302799612429:c832d71c5f5b9e5f
    Code:mail.NO_SUCH_MSG Arg:(itemId, IID, "68448")
    	at com.zimbra.cs.mailbox.MailServiceException.NO_SUCH_MSG(MailServiceException.java:165)
    	at com.zimbra.cs.mailbox.MailItem.noSuchItem(MailItem.java:1306)
    	at com.zimbra.cs.db.DbMailItem.getById(DbMailItem.java:2051)
    	at com.zimbra.cs.mailbox.MailItem.getById(MailItem.java:1246)
    	at com.zimbra.cs.mailbox.Mailbox.getItemById(Mailbox.java:1954)
    	at com.zimbra.cs.mailbox.Mailbox.getMessageById(Mailbox.java:3000)
    	at com.zimbra.cs.mailbox.Mailbox.getItemById(Mailbox.java:1947)
    	at com.zimbra.cs.mailbox.Mailbox.getConversationById(Mailbox.java:3041)
    	at com.zimbra.cs.mailbox.Mailbox.getMessagesByConversation(Mailbox.java:3019)
    	at com.zimbra.cs.service.mail.SearchConv.handle(SearchConv.java:102)
    	at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:420)
    	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:274)
    	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:158)
    	at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:291)
    	at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:212)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
    	at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:181)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    	at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1166)
    	at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:79)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)
    	at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
    	at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)
    	at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:388)
    	at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
    	at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182)
    	at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765)
    	at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:418)
    	at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230)
    	at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
    	at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
    	at org.mortbay.jetty.handler.DebugHandler.handle(DebugHandler.java:77)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
    	at org.mortbay.jetty.Server.handle(Server.java:326)
    	at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:543)
    	at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:939)
    	at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:755)
    	at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218)
    	at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:405)
    	at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:413)
    	at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451)

  2. #2
    Join Date
    Sep 2010
    Posts
    54
    Rep Power
    5

    Default

    Last time I saw this execption, the Outlook client was out of sync, some items were deleted in the webmail, but for some reason never been synced in the client.

    Deleting the zdb file and resynced the client was the solution.

    Hope that helps.

  3. #3
    Join Date
    Apr 2011
    Location
    California
    Posts
    3
    Rep Power
    4

    Default

    There is no outlook client involved at all.

    The delete (ConvActionRequest) and then the subsequent read (SearchConvRequest) are done from the web client (ZimbraWebClient).

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