Results 1 to 2 of 2

Thread: [SOLVED] ???remote.CONNECT_FAILURE??? - Unable to login

  1. #1
    Join Date
    Jun 2010
    Posts
    9
    Rep Power
    5

    Default [SOLVED] ???remote.CONNECT_FAILURE??? - Unable to login

    Hi all,

    I recently upgraded my version to "Release 6.0.12_GA_2883.UBUNTU8 UBUNTU8 FOSS edition." and ever since I am unable to logon to the webmail. When I try to login the following error message is displayed on the login page: ???remote.CONNECT_FAILURE???

    Anyone any ideas?

    Below is the error message in the /opt/zimbra/log/mailbox.log

    Code:
    2011-04-22 16:14:37,720 INFO  [btpool0-10://webmail.websavages.com/zimbra/;jsessionid=1jxsevrzx3k57] [] HttpMethodDirector - I/O exception (java.net.ConnectException) caught when processing request: Connection refused
    2011-04-22 16:14:37,721 INFO  [btpool0-10://webmail.websavages.com/zimbra/;jsessionid=1jxsevrzx3k57] [] HttpMethodDirector - Retrying request
    My server has two ip addresses and below is the result from netstat -tna | grep -i listen

    Code:
    tcp        0      0 0.0.0.0:7780            0.0.0.0:*               LISTEN     
    tcp        0      0 89.200.140.237:389      0.0.0.0:*               LISTEN     
    tcp        0      0 127.0.0.1:10663         0.0.0.0:*               LISTEN     
    tcp        0      0 127.0.0.1:10024         0.0.0.0:*               LISTEN     
    tcp        0      0 127.0.0.1:10025         0.0.0.0:*               LISTEN     
    tcp        0      0 127.0.0.1:7306          0.0.0.0:*               LISTEN     
    tcp        0      0 127.0.0.1:3306          0.0.0.0:*               LISTEN     
    tcp        0      0 0.0.0.0:587             0.0.0.0:*               LISTEN     
    tcp        0      0 127.0.0.1:3310          0.0.0.0:*               LISTEN     
    tcp        0      0 89.200.140.247:80       0.0.0.0:*               LISTEN     
    tcp        0      0 0.0.0.0:465             0.0.0.0:*               LISTEN     
    tcp        0      0 0.0.0.0:25              0.0.0.0:*               LISTEN     
    tcp6       0      0 :::7072                 :::*                    LISTEN     
    tcp6       0      0 :::7777                 :::*                    LISTEN     
    tcp6       0      0 :::993                  :::*                    LISTEN     
    tcp6       0      0 :::5222                 :::*                    LISTEN     
    tcp6       0      0 :::5223                 :::*                    LISTEN     
    tcp6       0      0 :::7335                 :::*                    LISTEN     
    tcp6       0      0 :::143                  :::*                    LISTEN     
    tcp6       0      0 89.200.140.237:80       :::*                    LISTEN     
    tcp6       0      0 :::7025                 :::*                    LISTEN     
    tcp6       0      0 :::5269                 :::*                    LISTEN     
    tcp6       0      0 89.200.140.237:443      :::*                    LISTEN     
    tcp6       0      0 :::10015                :::*                    LISTEN     
    tcp6       0      0 :::7071                 :::*                    LISTEN

    DNS results for webmail.websavages.com:

    Code:
    ;; ANSWER SECTION:
    webmail.websavages.com.	1800	IN	CNAME	eeyore.websavages.com.
    eeyore.websavages.com.	1800	IN	A	89.200.140.237
    Below an excerpt from /opt/zimbra/jetty/etc/jetty.xml.in showing configuration to force Zimbra to listen to one IP address

    Code:
    <!-- =========================================================== -->
        <!-- Set connectors                                              -->
        <!-- =========================================================== -->
    
        <!-- user services connector, no SSL -->
        <!-- HTTPBEGIN -->
    	<Call name="addConnector">
          <Arg>
            <New id="http" class="org.mortbay.jetty.nio.SelectChannelConnector">
              <Set name="port"><SystemProperty name="jetty.port" default="%%zimbraMailPort%%"/></Set>
              <Set name="host">89.200.140.237</Set>
    		  <Set name="maxIdleTime">30000</Set>
              <Set name="lowResourcesMaxIdleTime">10000</Set>
              <Set name="Acceptors">2</Set> 
              <Set name="confidentialPort">%%zimbraMailSSLPort%%</Set>
              <Set name="useDirectBuffers">%%zimbraMailUseDirectBuffers%%</Set>
            </New>
          </Arg>
        </Call>
    <!-- HTTPEND -->
        
        <!-- user services connector, SSL -->
        <!-- HTTPSBEGIN -->
        <Call name="addConnector">
          <Arg>
            <New id="ssl" class="org.mortbay.jetty.security.SslSelectChannelConnector">
              <Set name="Port">%%zimbraMailSSLPort%%</Set>
      	  <Set name="host">89.200.140.237</Set>
              <Set name="useDirectBuffers">%%zimbraMailUseDirectBuffers%%</Set>
              <Set name="maxIdleTime">30000</Set> 
              <Set name="lowResourcesMaxIdleTime">10000</Set>
              <Set name="Acceptors">2</Set>
              <Set name="keystore"><SystemProperty name="jetty.home" default="."/>/etc/keystore</Set>
              <Set name="password">@@mailboxd_keystore_password@@</Set>
              <Set name="KeyPassword">@@mailboxd_keystore_password@@</Set>
              <Set name="ExcludeCipherSuites">
                <Array type="java.lang.String">
                  %%zimbraSSLExcludeCipherSuitesXML%%
                </Array>
              </Set>
            </New>
          </Arg>
        </Call>
    <!-- HTTPSEND -->
    Let me what else you need. I do have apache listening on port 80 for IP 89.200.140.247 and this is by design.

    Cheers ws
    Last edited by websavages; 04-23-2011 at 07:42 AM. Reason: Added Jetty config and the error message!

  2. #2
    Join Date
    Jun 2010
    Posts
    9
    Rep Power
    5

    Default

    It turns out that the error message is generated because Zimbra isn't listening on port 443 on both IP addresses.

Similar Threads

  1. User login hangs up on Loading screen
    By marinew in forum Administrators
    Replies: 9
    Last Post: 07-14-2011, 08:53 PM
  2. [SOLVED] zimbra bugzilla: unable to login
    By rosch in forum Administrators
    Replies: 2
    Last Post: 02-10-2011, 09:39 AM
  3. Replies: 9
    Last Post: 10-26-2010, 02:27 AM
  4. Outlook 2003: Unable to Login
    By SubFreeze in forum Administrators
    Replies: 2
    Last Post: 01-07-2009, 03:24 AM
  5. Unable to login IMAP/POP
    By bramm in forum Administrators
    Replies: 0
    Last Post: 08-04-2007, 12:04 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •