RT and Zimbra, Seperate Boxes
I've been searching around, and need some clarification before I start to monkey around. Server .50 runs Zimbra and Server .53 Runs Request Tracker. I have set RT up before, but it was on the same box that Sendmail was running, so no biggie. The end goal is to implement rt-mailgate so that email@example.com will create a ticket in the incoming queue.
I found this wiki
Configuring Postfix to work with piped scripts - Zimbra :: Wiki
But, if im not mistaken, that's will work if you are running both scripts on the same box. Im not.
So, if i followed this wiki, but changed/added this portion as such...
would that work?
-pipe unix - n n - - pipe
flags= user=www firstname.lastname@example.org/opt/rt3/bin/rt-mailgate --queue incoming --action correspond --url http://rt.foo.bar/
rt-comment-pipe unix - n n - - pipe
flags= user=www email@example.com/opt/rt3/bin/rt-mailgate --queue incoming --action comment --url https://rt.foo.bar/
These are live mission critical boxes, so i cant just be changing stuff willy-nilly with out any idea what im doing.
Thanks in advance for the help..