I've been searching around, and need some clarification before I start to monkey around. Server .50 runs Zimbra and Server .53 Runs Request Tracker. I have set RT up before, but it was on the same box that Sendmail was running, so no biggie. The end goal is to implement rt-mailgate so that support@foo.bar will create a ticket in the incoming queue.

I found this wiki

Configuring Postfix to work with piped scripts - Zimbra :: Wiki

But, if im not mistaken, that's will work if you are running both scripts on the same box. Im not.

So, if i followed this wiki, but changed/added this portion as such...

Code:
-pipe         unix    -       n               n               -               -       pipe
    flags= user=www argv=someuser@xxx.xxx.xxx.53/opt/rt3/bin/rt-mailgate --queue incoming --action correspond --url http://rt.foo.bar/
rt-comment-pipe         unix    -       n               n               -               -       pipe
    flags= user=www argv=someuser@xxx.xxx.xxx.53/opt/rt3/bin/rt-mailgate --queue incoming --action comment --url https://rt.foo.bar/
would that work?

These are live mission critical boxes, so i cant just be changing stuff willy-nilly with out any idea what im doing.

Thanks in advance for the help..