I'm getting a particular issue on the jive IM since my company migrated from a zimbra 5.x to 7.1.x release.
Let me explain :
on 5.x :
two users, A and B, used to "chat" through the IM service.
A blocked B's messages and B blocked A's messages.
then, B "unblocked" A, but A kept blocking B's messages.
a few days later, we migrated to 7.1.x:
A wants to unblock B. This feature doesnt appear on the "new" jive IM.
It seems all is managed through mysql database called "zimbra"
How could I make B talk to A again ?
A can talk to B ,but cannot receive B's messages.
Thanks for your support