I've become quite dismayed at trying to get support or talk to someone at Zimbra. Specifically we're in need of adding licenses to our Zimbra NE install. I've called numerous times, leaving voicemails, opened a support case (they're support tool is broken, it doesn't allow me to view opened cases, although I get email confirmation that they have been created) and I've emailed via their contact forms on Zimbra's website. My case has fallen behind their 12x5 support level. Its been over a week. What does an admin have to do to get some support or talk to their Sales dept.? I'm willing to give them money for more licenses...although my willingness is quickly fading. Is anyone home? Is Zimbra dying?
In an attempt to be proactive should I never hear back from anyone. Recommendations to an alternative to Zimbra?