I have a domain in zimbra populated with accounts. Let's pretend the domain is called "zimbra.company.com." I'm now ready to migrate these users to a new domain on the server, which is called "company.com".
When I issue the command:
I get the following error:
zmprov ra email@example.com firstname.lastname@example.org
Now, obviously, email@example.com doesn't exist, or else I wouldn't be stumped by this.
ERROR: account.ACCOUNT_EXISTS (email address already exists: firstname.lastname@example.org)
com.zimbra.common.soap.SoapFaultException: email address already exists: email@example.com
ExceptionId:com.zimbra.cs.account.AccountServiceException: email address already exists: firstname.lastname@example.org
The domain company.com authenticates against external LDAP, so I thought maybe it was because the account existed in the external LDAP. So I turned off ldap and switched to internal auth. No dice. Same problem.
I originally suspected this was going to be a problem for every account in the domain, but it turns out that so far it's localized to this one account. Any ideas on how I can isolate the problem?