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Thread: Auto-reply message and aliases

  1. #1
    Join Date
    Jun 2011
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    Default Auto-reply message and aliases

    Please excuse me if this has been covered before. I've tried searching the forums but haven't been able to find anything helpful.

    I have a ZCS 7.1.1 setup with multiple domains configured. Some users have email aliases in multiple domains, ie:

    primary account: user1@domain1.com
    alias: user1@domain2.com
    alias: user1@domain3.com

    When they set an auto-reply (away/vacation) message, their replies always come from the primary account, no matter where the email was address to. For example, an email sent to user1@domain2.com will get auto-replied to from user1@domain1.com (instead of user1@domain2.com).

    We've set up persona's for the aliases, and they work when the user manually clicks 'Reply', but not for auto replies.

    Is there any way to have the from address in the auto-replies be based on the email address they were sent to (without having to create multiple accounts, one per domain)?

    Thanks!

  2. #2
    Join Date
    Oct 2009
    Posts
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    Default

    We faced with the same issue here.
    Some users have email aliases in multiple domains
    Because of a legal issues.

    Running 7.1 Network edition
    auto-reply is always sending back an emails from the user primary account.
    Need to separate auto-reply sending FROM field for primary account and his other domain aliases.

    This situation contradicts and violates legal standards of making business for us.
    I'm still searching the answer for this question. And can not find a solution here.

    If somebody know how to resolve this situation please respond.

    Thank you in advance.

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