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Thread: Mail stuck in Inbox

  1. #1
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    Default Mail stuck in Inbox

    I have two messages that are "stuck" in a user's Inbox. The messages do not display in the web interface, but they display in several IMAP connected clients. I have tried an email client for Android, mutt for linux, and Thunderbird, and the messages are there. If I try to delete them, I don't seem to get any errors, but the messages won't delete. I can't seem to get rid of them.

    I looked into using some command-line tools, but anything referenced to deleting messages needs a message-id, and I can't seem to figure out how to find that...

    I am using Release 7.1.1_GA_3196.UBUNTU10_64 UBUNTU10_64 FOSS edition.

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Default

    Have you actually done a 'purge' of that mailbox when you're using the IMAP client? Other than seeing these messages in the IMAP client, what other symptoms are there?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
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    Yup, I've manually purged with mutt. Messages no longer appear. If I then quit and reconnect, said messages are still there.

    So far, no other symptoms other then a naggy user that complains that messages can't be deleted and always shows 2 new messages Everything else appears to be working fine.

  4. #4
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    Hi there

    I've run into this issue today. Did you ever find a solution?

    A user is complaining that a message keeps getting downloaded to their mobile phone over IMAP even though it doesn't appear in the web client.

    The user can't even mark it as read through IMAP. It just bounces back as unread straight away.

    Cheers, B
    My Zimbra Bugs Wishlist: 16411, 24567, 35676, 36430, 37770, 41872, 43733, 44384, 46383, 47759
    And a way to associate mailto: handlers with a Zimbra Prism webapp

  5. #5
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    Nope, still no fix. SOMETIMES, and I only say sometimes, a zmcontrol restart will fix it, other times it does not. I can open a bug, but I'm not even sure how to properly describe the problem without sounding like an idiot

    I've also upgraded to 7.1.3_GA_3346 20110928134610 20110928-1350 FOSS and the problem persists.

  6. #6
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    I'm going to try a zmcontrol restart in a few hours once people have left the office to see if that clears it.

    It's a completely bizarre problem
    My Zimbra Bugs Wishlist: 16411, 24567, 35676, 36430, 37770, 41872, 43733, 44384, 46383, 47759
    And a way to associate mailto: handlers with a Zimbra Prism webapp

  7. #7
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    Like I said, it doesn't ALWAYS fix the problem. It only fixes it on random occasions.

    And yes, I'm pretty baffled by it too...

  8. #8
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    Bug opened: 67895

  9. #9
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    A Zimbra restart fixed it.
    We've been running Zimbra for 2 years, albeit a small install of 20 users, and never noticed this before.
    Voted for the bug.

    Cheers, B
    My Zimbra Bugs Wishlist: 16411, 24567, 35676, 36430, 37770, 41872, 43733, 44384, 46383, 47759
    And a way to associate mailto: handlers with a Zimbra Prism webapp

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