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Thread: Unknown error when trying to view graphs

  1. #1
    Join Date
    Feb 2009
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    Default Unknown error when trying to view graphs

    Under Server Statistics, I can view whatever I want except for graphs. I can see Mailbox Quota, Sessions, etc. but nothing with a graph.

    When I try to view something with a graph, I get

    Per the instructions I've found here, flash is installed on the client side and the requested output from that post is found below.

    Code:
    [zimbra@zimbra-1 ~]$ zmloggerctl status; echo $?; ps ax | grep zmlogger
    0
    14614 pts/1    S+     0:00 grep zmlogger
    21760 ?        S      0:01 /usr/bin/perl /opt/zimbra/libexec/zmlogger
    21928 ?        S      0:00 zmlogger: zmrrdfetch: server
    /opt/zimbra/libexec/zmrrdfetch -f zmmtastats outputs hundreds of lines, all resembling the following:

    Code:
    1313499390,,,
    1313499420,,,
    1313499450,,,
    1313499480,,,
    1313499510,,,
    Nothing else, just numbers on each line followed by three commas. I can post the full output, but doesn't seem out of the ordinary to me, could be wrong.

    /opt/zimbra/libexec/zmrrdfetch -c -f zmmtastats is extremely similar to above. Numbers followed by three commas, nothing else.

    Code:
    [zimbra@zimbra-1 ~]$ grep -w MTA /var/log/zimbra-stats.log
    Aug 16 04:10:05 zimbra-1 zimbramon[26381]: 26381:info: MTA: zimbra.fqdn.com: filter_misc,clam_events,mta_delay,mta_volume,filter_virus,filter_count,mta_count,filter_spam,sendmail_events:: 0,1,2.11666666666667,601541,0,34,60,18,0
    Aug 16 04:20:04 zimbra-1 zimbramon[339]: 339:info: MTA: zimbra.fqdn.com: filter_misc,clam_events,mta_delay,mta_volume,filter_virus,filter_count,mta_count,filter_spam,sendmail_events:: 0,1,1.91304347826087,1020542,0,39,69,14,0
    Aug 16 04:30:04 zimbra-1 zimbramon[6670]: 6670:info: MTA: zimbra.fqdn.com: filter_misc,clam_events,mta_delay,mta_volume,filter_virus,filter_count,mta_count,filter_spam,sendmail_events:: 0,1,1.78571428571429,1423933,0,47,84,14,0
    Aug 16 04:40:04 zimbra-1 zimbramon[13485]: 13485:info: MTA: zimbra.fqdn.com: filter_misc,clam_events,mta_delay,mta_volume,filter_virus,filter_count,mta_count,filter_spam,sendmail_events:: 0,1,2.20183486238532,1350426,0,67,109,29,0
    Aug 16 04:50:04 zimbra-1 zimbramon[19786]: 19786:info: MTA: zimbra.fqdn.com: filter_misc,clam_events,mta_delay,mta_volume,filter_virus,filter_count,mta_count,filter_spam,sendmail_events:: 0,1,1.39393939393939,659008,0,35,66,8,0
    Aug 16 05:00:05 zimbra-1 zimbramon[26570]: 26570:info: MTA: zimbra.fqdn.com: filter_misc,clam_events,mta_delay,mta_volume,filter_virus,filter_count,mta_count,filter_spam,sendmail_events:: 0,1,1.78571428571429,3290950,0,98,196,13,0
    Aug 16 05:10:05 zimbra-1 zimbramon[620]: 620:info: MTA: zimbra.fqdn.com: filter_misc,clam_events,mta_delay,mta_volume,filter_virus,filter_count,mta_count,filter_spam,sendmail_events:: 0,2,2.08783783783784,2640558,0,85,148,28,0
    Aug 16 05:20:05 zimbra-1 zimbramon[7128]: 7128:info: MTA: zimbra.fqdn.com: filter_misc,clam_events,mta_delay,mta_volume,filter_virus,filter_count,mta_count,filter_spam,sendmail_events:: 0,1,2.1875,2066424,0,44,80,10,0
    Aug 16 05:30:04 zimbra-1 zimbramon[13603]: 13603:info: MTA: zimbra.fqdn.com: filter_misc,clam_events,mta_delay,mta_volume,filter_virus,filter_count,mta_count,filter_spam,sendmail_events:: 0,1,1.64197530864198,1720471,0,39,81,7,0
    Aug 16 05:40:05 zimbra-1 zimbramon[19982]: 19982:info: MTA: zimbra.fqdn.com: filter_misc,clam_events,mta_delay,mta_volume,filter_virus,filter_count,mta_count,filter_spam,sendmail_events:: 0,1,2.09090909090909,1355157,0,71,121,26,0
    Aug 16 05:50:05 zimbra-1 zimbramon[26798]: 26798:info: MTA: zimbra.fqdn.com: filter_misc,clam_events,mta_delay,mta_volume,filter_virus,filter_count,mta_count,filter_spam,sendmail_events:: 0,1,1.63529411764706,2368999,0,95,170,27,0
    Aug 16 06:00:04 zimbra-1 zimbramon[723]: 723:info: MTA: zimbra.fqdn.com: filter_misc,clam_events,mta_delay,mta_volume,filter_virus,filter_count,mta_count,filter_spam,sendmail_events:: 0,1,2.2093023255814,831102,0,46,86,15,0
    Aug 16 06:10:05 zimbra-1 zimbramon[7408]: 7408:info: MTA: zimbra.fqdn.com: filter_misc,clam_events,mta_delay,mta_volume,filter_virus,filter_count,mta_count,filter_spam,sendmail_events:: 0,1,2.07482993197279,1501572,0,85,147,27,0
    Aug 16 06:20:04 zimbra-1 zimbramon[14276]: 14276:info: MTA: zimbra.fqdn.com: filter_misc,clam_events,mta_delay,mta_volume,filter_virus,filter_count,mta_count,filter_spam,sendmail_events:: 0,1,1.84967320261438,3131944,0,83,153,22,0
    Aug 16 06:30:05 zimbra-1 zimbramon[20941]: 20941:info: MTA: zimbra.fqdn.com: filter_misc,clam_events,mta_delay,mta_volume,filter_virus,filter_count,mta_count,filter_spam,sendmail_events:: 0,1,1.55639097744361,959172,0,68,133,9,0
    Aug 16 06:40:05 zimbra-1 zimbramon[27402]: 27402:info: MTA: zimbra.fqdn.com: filter_misc,clam_events,mta_delay,mta_volume,filter_virus,filter_count,mta_count,filter_spam,sendmail_events:: 0,1,1.63503649635036,1401037,0,73,137,12,0
    Aug 16 06:50:04 zimbra-1 zimbramon[1405]: 1405:info: MTA: zimbra.fqdn.com: filter_misc,clam_events,mta_delay,mta_volume,filter_virus,filter_count,mta_count,filter_spam,sendmail_events:: 0,1,1.72727272727273,1207983,0,54,99,16,0
    Aug 16 07:00:04 zimbra-1 zimbramon[8491]: 8491:info: MTA: zimbra.fqdn.com: filter_misc,clam_events,mta_delay,mta_volume,filter_virus,filter_count,mta_count,filter_spam,sendmail_events:: 0,0,1.4,2276568,0,89,175,8,0
    Aug 16 07:10:05 zimbra-1 zimbramon[14895]: 14895:info: MTA: zimbra.fqdn.com: filter_misc,clam_events,mta_delay,mta_volume,filter_virus,filter_count,mta_count,filter_spam,sendmail_events:: 0,1,1.56779661016949,1518205,0,68,118,21,0
    Aug 16 07:20:04 zimbra-1 zimbramon[21624]: 21624:info: MTA: zimbra.fqdn.com: filter_misc,clam_events,mta_delay,mta_volume,filter_virus,filter_count,mta_count,filter_spam,sendmail_events:: 0,1,2.96732026143791,13208911,0,84,153,20,0
    Aug 16 07:30:05 zimbra-1 zimbramon[28441]: 28441:info: MTA: zimbra.fqdn.com: filter_misc,clam_events,mta_delay,mta_volume,filter_virus,filter_count,mta_count,filter_spam,sendmail_events:: 0,1,1.82291666666667,2160993,0,97,192,14,0
    Aug 16 07:40:05 zimbra-1 zimbramon[2345]: 2345:info: MTA: zimbra.fqdn.com: filter_misc,clam_events,mta_delay,mta_volume,filter_virus,filter_count,mta_count,filter_spam,sendmail_events:: 0,1,1.55652173913043,4038309,0,63,115,15,0
    Aug 16 07:50:04 zimbra-1 zimbramon[9152]: 9152:info: MTA: zimbra.fqdn.com: filter_misc,clam_events,mta_delay,mta_volume,filter_virus,filter_count,mta_count,filter_spam,sendmail_events:: 0,1,1.41614906832298,5044297,0,76,161,5,0
    Aug 16 08:00:04 zimbra-1 zimbramon[16765]: 16765:info: MTA: zimbra.fqdn.com: filter_misc,clam_events,mta_delay,mta_volume,filter_virus,filter_count,mta_count,filter_spam,sendmail_events:: 0,1,1.50510204081633,1535965,0,100,196,15,0
    Code:
    [zimbra@zimbra-1 ~]$ tail /var/log/zimbra-stats.log
    Aug 16 08:01:30 zimbra-1 zimbramon[11817]: :::DC135E32-C807-11E0-862F-0D198113EBAD:::count, clam, clam-total-cpu, clam-utime, clam-stime, clam-totalMB, clam-rssMB, clam-sharedMB, clam-process-count, zmstat, zmstat-total-cpu, zmstat-utime, zmstat-stime, zmstat-totalMB, zmstat-rssMB, zmstat-sharedMB, zmstat-process-count:: 08/16/2011 08:01:30, system, 1.0, 0.2, 94.6, 4.2, mailbox, 0.1, 0.1, 0.0, 2725.7, 1227.0, 14.2, 1, mysql, 0.0, 0.0, 0.0, 2856.5, 312.4, 5.4, 1, convertd, 0.0, 0.0, 0.0, 0.0, 0.0, 0.0, 0, ldap, 0.0, 0.0, 0.0, 456.3, 53.8, 6.6, 1, postfix, 0.0, 0.0, 0.0, 77.2, 4.0, 3.1, 30, amavis, 0.3, 0.3, 0.0, 209.1, 94.2, 0.9, 11, clam, 0.0, 0.0, 0.0, 331.4, 129.7, 6.8, 2, zmstat, 0.1, 0.1, 0.0, 3.7, 0.6, 0.6, 13
    Aug 16 08:01:30 zimbra-1 zimbramon[11862]: 11862:info: zmstat mysql.csv: timestamp, Aborted_clients, Aborted_connects, Binlog_cache_disk_use, Binlog_cache_use, Bytes_received, Bytes_sent, Com_admin_commands, Com_assign_to_keycache, Com_alter_db, Com_alter_db_upgrade, Com_alter_event, Com_alter_function, Com_alter_procedure, Com_alter_server, Com_alter_table, Com_alter_tablespace, Com_analyze, Com_backup_table, Com_begin, Com_binlog, Com_call_procedure, Com_change_db, Com_change_master, Com_check, Com_checksum, Com_commit, Com_create_db, Com_create_event, Com_create_function, Com_create_index, Com_create_procedure, Com_create_server, Com_create_table, Com_create_trigger, Com_create_udf, Com_create_user, Com_create_view, Com_dealloc_sql, Com_delete, Com_delete_multi, Com_do, Com_drop_db, Com_drop_event, Com_drop_function, Com_drop_index, Com_dro:::DC553B40-C807-11E0-B313-3A198113EBAD:::
    Aug 16 08:01:30 zimbra-1 zimbramon[11862]: 11862:info: :::DC553B40-C807-11E0-B313-3A198113EBAD:::p_procedure, Com_drop_server, Com_drop_table, Com_drop_trigger, Com_drop_user, Com_drop_view, Com_empty_query, Com_execute_sql, Com_flush, Com_grant, Com_ha_close, Com_ha_open, Com_ha_read, Com_help, Com_insert, Com_insert_select, Com_install_plugin, Com_kill, Com_load, Com_load_master_data, Com_load_master_table, Com_lock_tables, Com_optimize, Com_preload_keys, Com_prepare_sql, Com_purge, Com_purge_before_date, Com_release_savepoint, Com_rename_table, Com_rename_user, Com_repair, Com_replace, Com_replace_select, Com_reset, Com_restore_table, Com_revoke, Com_revoke_all, Com_rollback, Com_rollback_to_savepoint, Com_savepoint, Com_select, Com_set_option, Com_show_authors, Com_show_binlog_events, Com_show_binlogs, Com_show_charsets, Com_show_collations, Com_show_column_types, Com_show_contrib:::DC554414-C807-11E0-B313-3A198113EBAD:::
    Aug 16 08:01:30 zimbra-1 zimbramon[11862]: 11862:info: :::DC554414-C807-11E0-B313-3A198113EBAD:::utors, Com_show_create_db, Com_show_create_event, Com_show_create_func, Com_show_create_proc, Com_show_create_table, Com_show_create_trigger, Com_show_databases, Com_show_engine_logs, Com_show_engine_mutex, Com_show_engine_status, Com_show_events, Com_show_errors, Com_show_fields, Com_show_function_status, Com_show_grants, Com_show_keys, Com_show_master_status, Com_show_new_master, Com_show_open_tables, Com_show_plugins, Com_show_privileges, Com_show_procedure_status, Com_show_processlist, Com_show_profile, Com_show_profiles, Com_show_slave_hosts, Com_show_slave_status, Com_show_status, Com_show_storage_engines, Com_show_table_status, Com_show_tables, Com_show_triggers, Com_show_variables, Com_show_warnings, Com_slave_start, Com_slave_stop, Com_stmt_close, Com_stmt_execute, Com_stmt_fetch,:::DC5546EE-C807-11E0-B313-3A198113EBAD:::
    Aug 16 08:01:30 zimbra-1 zimbramon[11862]: 11862:info: :::DC5546EE-C807-11E0-B313-3A198113EBAD::: Com_stmt_prepare, Com_stmt_reprepare, Com_stmt_reset, Com_stmt_send_long_data, Com_truncate, Com_uninstall_plugin, Com_unlock_tables, Com_update, Com_update_multi, Com_xa_commit, Com_xa_end, Com_xa_prepare, Com_xa_recover, Com_xa_rollback, Com_xa_start, Compression, Connections, Created_tmp_disk_tables, Created_tmp_files, Created_tmp_tables, Delayed_errors, Delayed_insert_threads, Delayed_writes, Flush_commands, Handler_commit, Handler_delete, Handler_discover, Handler_prepare, Handler_read_first, Handler_read_key, Handler_read_next, Handler_read_prev, Handler_read_rnd, Handler_read_rnd_next, Handler_rollback, Handler_savepoint, Handler_savepoint_rollback, Handler_update, Handler_write, Innodb_buffer_pool_pages_data, Innodb_buffer_pool_pages_dirty, Innodb_buffer_pool_pages_flushed, Innodb:::DC5549A0-C807-11E0-B313-3A198113EBAD:::
    Aug 16 08:01:30 zimbra-1 zimbramon[11862]: 11862:info: :::DC5549A0-C807-11E0-B313-3A198113EBAD:::_buffer_pool_pages_free, Innodb_buffer_pool_pages_misc, Innodb_buffer_pool_pages_total, Innodb_buffer_pool_read_ahead, Innodb_buffer_pool_read_ahead_evicted, Innodb_buffer_pool_read_requests, Innodb_buffer_pool_reads, Innodb_buffer_pool_wait_free, Innodb_buffer_pool_write_requests, Innodb_data_fsyncs, Innodb_data_pending_fsyncs, Innodb_data_pending_reads, Innodb_data_pending_writes, Innodb_data_read, Innodb_data_reads, Innodb_data_writes, Innodb_data_written, Innodb_dblwr_pages_written, Innodb_dblwr_writes, Innodb_have_atomic_builtins, Innodb_log_waits, Innodb_log_write_requests, Innodb_log_writes, Innodb_os_log_fsyncs, Innodb_os_log_pending_fsyncs, Innodb_os_log_pending_writes, Innodb_os_log_written, Innodb_page_size, Innodb_pages_created, Innodb_pages_read, Innodb_pages_written, Innodb_r:::DC554C3E-C807-11E0-B313-3A198113EBAD:::
    Aug 16 08:01:30 zimbra-1 zimbramon[11862]: 11862:info: :::DC554C3E-C807-11E0-B313-3A198113EBAD:::ow_lock_current_waits, Innodb_row_lock_time, Innodb_row_lock_time_avg, Innodb_row_lock_time_max, Innodb_row_lock_waits, Innodb_rows_deleted, Innodb_rows_inserted, Innodb_rows_read, Innodb_rows_updated, Key_blocks_not_flushed, Key_blocks_unused, Key_blocks_used, Key_read_requests, Key_reads, Key_write_requests, Key_writes, Last_query_cost, Max_used_connections, Not_flushed_delayed_rows, Open_files, Open_streams, Open_table_definitions, Open_tables, Opened_files, Opened_table_definitions, Opened_tables, Prepared_stmt_count, Qcache_free_blocks, Qcache_free_memory, Qcache_hits, Qcache_inserts, Qcache_lowmem_prunes, Qcache_not_cached, Qcache_queries_in_cache, Qcache_total_blocks, Queries, Questions, Rpl_status, Select_full_join, Select_full_range_join, Select_range, Select_range_check, Select_s:::DC554EC8-C807-11E0-B313-3A198113EBAD:::
    Aug 16 08:01:30 zimbra-1 zimbramon[11862]: 11862:info: :::DC554EC8-C807-11E0-B313-3A198113EBAD:::can, Slave_open_temp_tables, Slave_retried_transactions, Slave_running, Slow_launch_threads, Slow_queries, Sort_merge_passes, Sort_range, Sort_rows, Sort_scan, Ssl_accept_renegotiates, Ssl_accepts, Ssl_callback_cache_hits, Ssl_cipher, Ssl_cipher_list, Ssl_client_connects, Ssl_connect_renegotiates, Ssl_ctx_verify_depth, Ssl_ctx_verify_mode, Ssl_default_timeout, Ssl_finished_accepts, Ssl_finished_connects, Ssl_session_cache_hits, Ssl_session_cache_misses, Ssl_session_cache_mode, Ssl_session_cache_overflows, Ssl_session_cache_size, Ssl_session_cache_timeouts, Ssl_sessions_reused, Ssl_used_session_cache_entries, Ssl_verify_depth, Ssl_verify_mode, Ssl_version, Table_locks_immediate, Table_locks_waited, Tc_log_max_pages_used, Tc_log_page_size, Tc_log_page_waits, Threads_cached, Threads_connected:::DC55515C-C807-11E0-B313-3A198113EBAD:::
    Aug 16 08:01:30 zimbra-1 zimbramon[11862]: 11862:info: :::DC55515C-C807-11E0-B313-3A198113EBAD:::, Threads_created, Threads_running, Uptime, Uptime_since_flush_status:: 08/16/2011 08:01:30,1,0,0,0,16874486,49759381,16,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,16036,0,0,0,0,0,0,0,0,0,0,0,0,1784,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,6544,134,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,3245,0,0,0,0,0,19782,0,0,18375,61531,0,0,0,0,15,0,0,0,0,0,0,0,0,0,0,0,1161,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,4001,0,0,0,0,15,0,0,0,0,0,0,0,0,0,0,0,0,0,20647,2,0,0,0,0,0,0,OFF,4018,2,5,2364,0,0,0,1,64415,969,0,0,28,541108,198880,15767,1331,683602,2576,0,0,21730,690762,3965,35,121960,139204,63,143232,0,0,3021813,3716,0,281326,43018,0,0,0,63066112,4006,66764,4019296256,121960,5626,ON,0,33460,9082,13422,0,0,20688896,16384,250,3715,121960,0,0,0,0,0,1478,9635,324806,21730,0,6694,1,25,0,26,0,0.000000,15,0,31,0,280,290,356,287,297,:::DC55572E-C807-11E0-B313-3A198113EBAD:::
    Aug 16 08:01:30 zimbra-1 zimbramon[11862]: :::DC55572E-C807-11E0-B313-3A198113EBAD:::0,0,0,0,0,0,0,0,0,155597,155597,NULL,0,0,1560,0,2374,0,0,OFF,0,155,0,2417,234,2,0,0,0,,,0,0,0,0,0,0,0,0,0,NONE,0,0,0,0,0,0,0,,52930,0,0,0,0,0,15,15,1,69703,69703
    Code:
    [zimbra@zimbra-1 ~]$ zmsoap -z GetLoggerStatsRequest stats/@name=zmmtastats | head -20
    <GetLoggerStatsResponse xmlns="urn:zimbraAdmin">
      <hostname hn="zimbra.fqdn.com">
        <stats name="zmmtastats"/>
      </hostname>
    </GetLoggerStatsResponse>
    Code:
    [zimbra@zimbra-1 ~]$ zmsoap -z GetLoggerStatsRequest stats/@name=zmmtastats @limit=1 | head -50
    <GetLoggerStatsResponse xmlns="urn:zimbraAdmin">
      <hostname hn="zimbra.fqdn.com">
        <stats name="zmmtastats"/>
      </hostname>
    </GetLoggerStatsResponse>

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    If that's all the output you had from those commands I'd say some of it's (possibly) missing. Which version of Zimbra us this (the one in your profile)? Have you tried some of the solutions in the forums? Has this problem only just started happening? Have you considered checking with these instructions: Logger (ZCS 5.0.x and earlier) - Zimbra :: Wiki
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
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    Quote Originally Posted by phoenix View Post
    If that's all the output you had from those commands I'd say some of it's (possibly) missing. Which version of Zimbra us this (the one in your profile)? Have you tried some of the solutions in the forums? Has this problem only just started happening? Have you considered checking with these instructions: Logger (ZCS 5.0.x and earlier) - Zimbra :: Wiki
    This is a relatively newly set up server. Just a few days old. Before it started processing email, stats worked fine. Now I get that error.

    I cannot find where to change my Zimbra version in my profile. And I've been trying for weeks to do so. I'm running Release 7.1.1_GA_3196.RHEL5_64_20110527011124 CentOS5_64 FOSS edition. I have tried numerous solutions in the forums, but most channels aren't working. The "unknown" in the error appears to be my downfall. None-the-less, I tried some solutions, but none have prevailed. I well check out the link, but from what is said in the link at my OP, the whole logging process was revamped at ZCS6.0 so who knows.

  4. #4
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    Yeah, nearly every command in the 5.x guide cannot be found so that's probably what the deal is.

  5. #5
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    Minor update to this. I've found that if I wait longer, the server WILL populate graphs for Disk usage. It's under Message Count, Message Volume, and Anti-Spam/Anti-Virus Activity that it bricks and gives the above error.

    Under Server Statistics parent section, I get "no data available" for the same three sections, but I don't get a server error.

  6. #6
    phoenix is offline Zimbra Consultant & Moderator
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    You can update your forum profile here (the feature was mislaid during a rcent forum software upgrade): http://www.zimbra.com/forums/profile.php?do=editprofile

    Yes the logger was revamped from ZCS 6.x upwards, details here: Logger (ZCS 6.0.x and later) - Zimbra :: Wiki - what do you see if you run the commands in the troubleshooting section? Is this a single server? I assume the hosts file and DNS records are all OK? Is SElinux and the firewall disabled on this server?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
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    The output of the commands in the troubleshooting section are in my OP. Yes, it's a single server with 6 total domains configured. All hosts files and DNS records I believe are OK. SELinux is disabled.

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