Hi! This is the first time I have dealt with this in Zimbra. Here is the situation I need help with.

I have a user that is expecting an email from someone, but every time the person tries to email the user, the user gets an email stating:

Our content checker found
virus: Heuristics.Encrypted.PDF
in an email to you from probably faked sender:xxx.xxx.xxx.x
Content type: Virus
Our internal reference code for your message is 19882-10/HIUBDgAeTUDu

First upstream SMTP client IP address:xx.xxx.xx.xx
According to a 'Received:' trace, the message apparently originated at:
[xxx.xxx.xxx.x], OwnerPC [xxx.xxx.xx.xxx]
The message has been quarantined as: virus-quarantine.tqc4u9kp@fnbandt.com

Please contact your system administrator for details.

The email has an encrypted pdf attachment and I believe this is why it is being blocked. Our email gateway is not blocking it or showing any virus alerts.

This is the first time I have had an email quarantined from the Zimbra server. How do I release this?