Have a case opened with Support over a month ago. Last response back was "let me run thru the rest of our team" back in July 20th.
Since then, NOTHING. We updated the case several times, called several times, even tried via our account manager.
No call backs, no responses back from support. Only the account manager finally decided to reply after 2 weeks and 3 emails asking for a status with resetting my password in the support portal so I could enter a ticket.
I'm so ready to take the 10K accounts elsewhere...