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Thread: Zimbra web client unresponsive after upgrade to 7.1.2

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  1. #1
    Join Date
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    Default Zimbra web client unresponsive after upgrade to 7.1.2

    Hi all,

    So I upgraded my Zimbra installation to 7.1.2 the other day. Everything went perfectly. Strange thing is that every 18-24 hours the web client becomes unresponsive. To restore access I need to restart zmmailboxd by issuing zmmailboxdctl restart. This restores everything to normal for the next 18-24 hours. I had a quick look through the Zimbra logs and all I could find were these couple lines after I issued the restart command.

    Code:
    Sep 22 19:06:14 chatterbox zmmailboxdmgr[24763]: status requested
    Sep 22 19:06:14 chatterbox zmmailboxdmgr[24763]: status OK
    Sep 22 19:06:16 chatterbox zmmailboxdmgr[24768]: stop requested
    Sep 22 19:06:16 chatterbox zmmailboxdmgr[24768]: waiting for manager process 32355 to die
    Sep 22 19:06:16 chatterbox zmmailboxdmgr[32355]: shutdown requested, sending TERM signal to 32356
    Sep 22 19:07:17 chatterbox zmmailboxdmgr[24768]: manager process 32355 could not died in 60 seconds
    Sep 22 19:07:17 chatterbox zmmailboxdmgr[32355]: mailboxd/JVM process did not exit after 60 seconds, sending SIGKILL
    Sep 22 19:07:18 chatterbox zmmailboxdmgr[32355]: mailboxd/JVM process exited (waitpid expected 32356 got 32356)
    Sep 22 19:07:18 chatterbox zmmailboxdmgr[32355]: manager woke up from wait on mailboxd/JVM with pid 32356
    Sep 22 19:07:24 chatterbox zmmailboxdmgr[24955]: status requested
    Sep 22 19:07:24 chatterbox zmmailboxdmgr[24955]: file /opt/zimbra/log/zmmailboxd_manager.pid does not exist
    Sep 22 19:07:24 chatterbox zmmailboxdmgr[24955]: assuming no other instance is running
    Sep 22 19:07:24 chatterbox zmmailboxdmgr[24955]: file /opt/zimbra/log/zmmailboxd.pid does not exist
    Sep 22 19:07:24 chatterbox zmmailboxdmgr[24955]: assuming no other instance is running
    Sep 22 19:07:24 chatterbox zmmailboxdmgr[24955]: no manager process is running
    Sep 22 19:07:24 chatterbox zmmailboxdmgr[24965]: start requested
    Sep 22 19:07:24 chatterbox zmmailboxdmgr[24965]: checking if another instance of manager is already running
    Sep 22 19:07:24 chatterbox zmmailboxdmgr[24965]: file /opt/zimbra/log/zmmailboxd_manager.pid does not exist
    Sep 22 19:07:24 chatterbox zmmailboxdmgr[24965]: assuming no other instance is running
    Sep 22 19:07:24 chatterbox zmmailboxdmgr[24965]: file /opt/zimbra/log/zmmailboxd.pid does not exist
    Sep 22 19:07:24 chatterbox zmmailboxdmgr[24965]: assuming no other instance is running
    Sep 22 19:07:24 chatterbox zmmailboxdmgr[24966]: wrote manager pid 24966 to /opt/zimbra/log/zmmailboxd_manager.pid
    Sep 22 19:07:24 chatterbox zmmailboxdmgr[24967]: wrote java pid 24967 to /opt/zimbra/log/zmmailboxd_java.pid
    Sep 22 19:07:24 chatterbox zmmailboxdmgr[24966]: manager started mailboxd/JVM with pid 24967
    It appears that the mailbox process is dead but zmcontrol status reports everything is normal.

    Any ideas? Any one else facing this issue since upgrading?

  2. #2
    Join Date
    Feb 2011
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    Default

    I upgraded, then it seemed to work for a few hours - send (finally - yea!) and receive. Then it stopped working and now does not send or receive at all. What's the fix? Thank you!

    Zimbra Desktop 7.1.2 (build 10978)
    ZCS/ZD Version: Win XP Media Center 2002 SP3, Zimbra Desktop 7.1.2 (build 10978)

  3. #3
    Join Date
    Feb 2011
    Location
    Virginia Beach
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    Default

    So are there no thoughts on this issue? Should I just uninstall and then reinstall or?
    Thanks so much for all that you do.
    Last edited by marcwalt; 09-30-2011 at 10:34 PM.
    ZCS/ZD Version: Win XP Media Center 2002 SP3, Zimbra Desktop 7.1.2 (build 10978)

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