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Thread: "Did not receive greeting from server"

  1. #1
    Join Date
    Sep 2011
    Rep Power

    Default "Did not receive greeting from server"

    Hello everyone!

    We just took our brand new Zimbra 7 live.
    We migrated all accounts, mailboxes and other date from a Zimbra 5 server.

    So far the new machine is up and running. Never the less we experience some "hickups".
    Notably one error occurs for all users using the zimbra webmail client: when a mail gets sent through the webmail client most times an error dialog pops up with some java exception.
    After a second (sometimes third) attempt to send the mail, it gets sent properly.

    This exception is (read from mailbox.log, cut up to for beeing read better):
    com.zimbra.common.service.ServiceException: system failure: Unable to send message
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(
    Caused by: com.zimbra.cs.mailbox.MailSender$SafeMessagingException: Did not receive greeting from server; chained exception is:
    com.zimbra.cs.mailclient.MailException: Did not receive greeting from server
    at com.zimbra.cs.mailclient.smtp.SmtpTransport.protocolConnect(
    at javax.mail.Service.connect(
    How/where could I start further investigations?
    What component do you suspect to have some issue?


    PS: We are running at "Release 7.1.1_GA_3196.UBUNTU10_64 UBUNTU10_64 FOSS edition."

  2. #2
    Join Date
    Sep 2011
    Rep Power


    Just upgraded server to Zimbra 7.1.3; problem still exists.

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