Page 1 of 3 123 LastLast
Results 1 to 10 of 24

Thread: Recovery Account without backup

  1. #1
    Join Date
    Jan 2008
    Posts
    29
    Rep Power
    7

    Default Recovery Account without backup

    Hello,
    I have an issue with only one email account, this account is causing that all the server goes down when the user search email or when we have tried to use zimbra desktop or any mail client in order to download the emails, until when we have tried to configure the email in a BlackBerry.
    I tried to download the emails using Import/Export option but when I tried to import to new account it didn't work just upload a few emails.
    I tried to restored in a new account using backup but it didn't work too, because the backups display an error.

    So how can i fix this account? Or any idea to how recover the account?

    The error that the backup sent is this:

    account@server.com system failure: getting map of message id to blob digest
    com.zimbra.common.service.ServiceException: system failure: getting map of message id to blob digest
    ExceptionId:FullBackupThread:1319094331751:61eeed7 a98dde78e
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.db.DbBackup.getBlobDigestMap(DbBacku p.java:220)
    at com.zimbra.cs.backup.BackupAccountSession$BlobDige sts.preload(BackupAccountSession.java:504)
    at com.zimbra.cs.backup.BackupAccountSession.loadBlob DigestMap(BackupAccountSession.java:467)
    at com.zimbra.cs.backup.FileBackupTarget$BackupAcctSe ssion.storeBlobsBeforeMaintenanceMode(FileBackupTa rget.java:1411)
    at com.zimbra.cs.backup.BackupAccountSession.startFul lBackup(BackupAccountSession.java:130)
    at com.zimbra.cs.backup.BackupSet.startFullBackup(Bac kupSet.java:389)
    at com.zimbra.cs.backup.FileBackupTarget$FileBackupSe t.startFullBackup(FileBackupTarget.java:967)
    at com.zimbra.cs.backup.BackupManager.doBackupFull(Ba ckupManager.java:817)
    at com.zimbra.cs.backup.BackupManager$FullBackupThrea d.run(BackupManager.java:223)
    Caused by: com.mysql.jdbc.exceptions.MySQLNonTransientConnect ionException: Communications link failure due to underlying exception:

    ** BEGIN NESTED EXCEPTION **

    java.io.EOFException
    MESSAGE: Can not read response from server. Expected to read 43 bytes, read 23 bytes before connection was unexpectedly lost.

    STACKTRACE:

    java.io.EOFException: Can not read response from server. Expected to read 43 bytes, read 23 bytes before connection was unexpectedly lost.
    at com.mysql.jdbc.MysqlIO.readFully(MysqlIO.java:1997 )
    at com.mysql.jdbc.MysqlIO.reuseAndReadPacket(MysqlIO. java:2464)
    at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.ja va:2916)
    at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.ja va:885)
    at com.mysql.jdbc.MysqlIO.nextRow(MysqlIO.java:1360)
    at com.mysql.jdbc.MysqlIO.readSingleRowSet(MysqlIO.ja va:2369)
    at com.mysql.jdbc.MysqlIO.getResultSet(MysqlIO.java:4 51)
    at com.mysql.jdbc.MysqlIO.readResultsForQueryOrUpdate (MysqlIO.java:2076)
    at com.mysql.jdbc.MysqlIO.readAllResults(MysqlIO.java :1451)
    at com.mysql.jdbc.MysqlIO.sqlQueryDirect(MysqlIO.java :1787)
    at com.mysql.jdbc.Connection.execSQL(Connection.java: 3283)
    at com.mysql.jdbc.PreparedStatement.executeInternal(P reparedStatement.java:1332)
    at com.mysql.jdbc.PreparedStatement.executeQuery(Prep aredStatement.java:1467)
    at com.zimbra.cs.db.DebugPreparedStatement.executeQue ry(DebugPreparedStatement.java:160)
    at org.apache.commons.dbcp.DelegatingPreparedStatemen t.executeQuery(DelegatingPreparedStatement.java:93 )
    at com.zimbra.cs.db.DbBackup.getBlobDigestMap(DbBacku p.java:207)
    at com.zimbra.cs.backup.BackupAccountSession$BlobDige sts.preload(BackupAccountSession.java:504)
    at com.zimbra.cs.backup.BackupAccountSession.loadBlob DigestMap(BackupAccountSession.java:467)
    at com.zimbra.cs.backup.FileBackupTarget$BackupAcctSe ssion.storeBlobsBeforeMaintenanceMode(FileBackupTa rget.java:1411)
    at com.zimbra.cs.backup.BackupAccountSession.startFul lBackup(BackupAccountSession.java:130)
    at com.zimbra.cs.backup.BackupSet.startFullBackup(Bac kupSet.java:389)
    at com.zimbra.cs.backup.FileBackupTarget$FileBackupSe t.startFullBackup(FileBackupTarget.java:967)
    at com.zimbra.cs.backup.BackupManager.doBackupFull(Ba ckupManager.java:817)
    at com.zimbra.cs.backup.BackupManager$FullBackupThrea d.run(BackupManager.java:223)


    ** END NESTED EXCEPTION **



    Last packet sent to the server was 15199 ms ago.

    Query being executed when exception was thrown:

    SELECT id, mod_content, blob_digest FROM mboxgroup49.mail_item WHERE mailbox_id = 149
    at com.mysql.jdbc.MysqlIO.reuseAndReadPacket(MysqlIO. java:2622)
    at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.ja va:2916)
    at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.ja va:885)
    at com.mysql.jdbc.MysqlIO.nextRow(MysqlIO.java:1360)
    at com.mysql.jdbc.MysqlIO.readSingleRowSet(MysqlIO.ja va:2369)
    at com.mysql.jdbc.MysqlIO.getResultSet(MysqlIO.java:4 51)
    at com.mysql.jdbc.MysqlIO.readResultsForQueryOrUpdate (MysqlIO.java:2076)
    at com.mysql.jdbc.MysqlIO.readAllResults(MysqlIO.java :1451)
    at com.mysql.jdbc.MysqlIO.sqlQueryDirect(MysqlIO.java :1787)
    at com.mysql.jdbc.Connection.execSQL(Connection.java: 3283)
    at com.mysql.jdbc.PreparedStatement.executeInternal(P reparedStatement.java:1332)
    at com.mysql.jdbc.PreparedStatement.executeQuery(Prep aredStatement.java:1467)
    at com.zimbra.cs.db.DebugPreparedStatement.executeQue ry(DebugPreparedStatement.java:160)
    at org.apache.commons.dbcp.DelegatingPreparedStatemen t.executeQuery(DelegatingPreparedStatement.java:93 )
    at com.zimbra.cs.db.DbBackup.getBlobDigestMap(DbBacku p.java:207)
    ... 8 more

  2. #2
    Join Date
    Apr 2010
    Location
    Italy
    Posts
    160
    Rep Power
    5

    Default

    Hi,

    Are the services all running?

    Code:
    zmcontrol status
    Regards

  3. #3
    Join Date
    Jan 2008
    Posts
    29
    Rep Power
    7

    Default

    Yes,
    All the service are running. Zimbra is working normal, the backups run normal too but only with this email account display the error. I tried restored other account from the backups and I could without problem, the issue is only with this account

  4. #4
    Join Date
    Apr 2010
    Location
    Italy
    Posts
    160
    Rep Power
    5

    Default

    Have you try reindexing the account?

  5. #5
    Join Date
    Jan 2008
    Posts
    29
    Rep Power
    7

    Default

    Not yet, because, I don't sure how much it will take and I don't sure if this will down all the server too and as I know I can't stop the reindex process until it finish, right?

  6. #6
    Join Date
    Apr 2010
    Location
    Italy
    Posts
    160
    Rep Power
    5

    Default

    Yes, this is the message to warning about this operation:

    Re-Indexing a user's mailbox can take a long time and CANNOT be undone.
    If re-indexing is not allowed to finish, then the index will be incomplete and searches may not return all results.
    Regards

  7. #7
    Join Date
    Jan 2008
    Posts
    29
    Rep Power
    7

    Default

    Is possible copy all mailbox to a new account and try reindex this new account? Or what do you recommend me?

  8. #8
    Join Date
    Apr 2010
    Location
    Italy
    Posts
    160
    Rep Power
    5

    Default

    Quote Originally Posted by isacap18 View Post
    Is possible copy all mailbox to a new account and try reindex this new account? Or what do you recommend me?
    You can create a new account, copy all items from the older to the newer account. Then, after that you make sure that the new account has no problems (make a backup and try a restore), you can delete the older and rename the newer with the old name.

    Tell me if this resolve the issue.

    Regards

  9. #9
    Join Date
    Jan 2008
    Posts
    29
    Rep Power
    7

    Default

    How Can I do that? Is there a command to do this? or which steps can I follow to do it as the best way?

  10. #10
    Join Date
    Apr 2010
    Location
    Italy
    Posts
    160
    Rep Power
    5

    Default

    Quote Originally Posted by isacap18 View Post
    How Can I do that? Is there a command to do this? or which steps can I follow to do it as the best way?
    Do you mean how can I transfer all items across mailboxes?
    To do that you can use the imapsync tools:

    Guide to imapsync - Zimbra :: Wiki

    Regards

Similar Threads

  1. Replies: 23
    Last Post: 01-24-2013, 03:44 PM
  2. [SOLVED] Backup Account Question
    By mtorres in forum Administrators
    Replies: 4
    Last Post: 04-03-2011, 02:54 PM
  3. Restore single account failed from full backup
    By fmodola in forum Administrators
    Replies: 4
    Last Post: 06-20-2007, 06:27 AM
  4. Replies: 0
    Last Post: 04-26-2007, 12:53 PM
  5. Backup Mail and User Account
    By mcmick in forum Administrators
    Replies: 2
    Last Post: 11-08-2006, 02:12 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •