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Thread: Getting to view an actual message from the queues

  1. #1
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    Question Getting to view an actual message from the queues

    Hi,
    I have a message on hold that is suspected of abusing the enterprise system.
    However in order to prove the case we need to have a view of the source of the message.
    All the users in the company signed an agreement that allowing us to view any mail sent or recieved on the server, so legally there is no problem.

    But how can it be done technically?

    I need to view the message and then to release it if it is a false alarm.

    Any ideas on how to get to see the source of the message in the queue?

    Thanks,
    Dvir

  2. #2
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    Default request is in the system

    Last edited by anand; 11-09-2006 at 01:19 PM. Reason: ambiguous "it"
    Bugzilla - Wiki - Downloads - Before posting... Search!

  3. #3
    phoenix is offline Zimbra Consultant & Moderator
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    Default

    If you're interested in that bug don't forget to vote on it for added weight.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  4. #4
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    Default

    When I want to view on contents of a message in the queue. I get the ID from the messages queue in the admin console. Then I search the disk for a file of the similar name, my step are as follow

    Email with ID of 6E38E4A605 is stuck in Deferred queue.

    su -
    updatedb
    su - zimbra
    locate 6E38E4A605

    it will then return a couple of files, then I just cat out the contents of the files, they aren't really that pretty and they have some funny looking characters, but I can usually get the jist of what is going on.

  5. #5
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    Default

    there is a postfix tool for this purpose, though you may need to add the command to the sudoers file for zimbra. once you have the queue id (<QUEUE-ID>), run this:

    sudo ~/postfix/sbin/postcat -q <QUEUE-ID>

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