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Thread: ZCS 7.1.4 view user email

  1. #1
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    Default ZCS 7.1.4 view user email

    Hi ,

    I Just upgrade from zcs 7.1.3 OSS to 7.1.4 OSS and I have one problem that now from administrator console when we click view user account mail , it cannot redirect to user account , just show login screen .
    Is that I miss something from upgrade procedure?

    Regards,
    oktamaxi

  2. #2
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    Seems to be a bug. I have the same after upgrading
    Since I just did a migration I need to go to the user mailboxes and am blocked now... very bad!

    I file a support call as I am NE user...

    Quote Originally Posted by oktamaxi View Post
    Hi ,

    I Just upgrade from zcs 7.1.3 OSS to 7.1.4 OSS and I have one problem that now from administrator console when we click view user account mail , it cannot redirect to user account , just show login screen .
    Is that I miss something from upgrade procedure?

    Regards,
    oktamaxi

  3. #3
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    Found some workaround:

    1. Make sure you have preach enabled: Preauth - Zimbra :: Wiki
    2. Use a small PHP or whatever you may prefer running something like this:

    PHP Code:
    /**
    * Globals. Can be stored in external config.inc.php or retreived from a DB.
    */
    $PREAUTH_KEY="put your generated pre authentication key here";
    $WEB_MAIL_PREAUTH_URL="https://your.domain.com/service/preauth";

    /**
    * User's email address and domain. In this example obtained from a GET query parameter. 
    * i.e. preauthExample.php?email=user@domain.com&domain=domain.com
    * You could also parse the email instead of passing domain as a separate parameter
    */
    $email $_REQUEST['user'];

    if(empty(
    $PREAUTH_KEY)) {
        die(
    "Need preauth key for domain ".$domain);
    }

    /**
    * Create preauth token and preauth URL
    */
    $timestamp=time()*1000;
    $preauthToken=hash_hmac("sha1",$email."|name|0|".$timestamp,$PREAUTH_KEY);
    $preauthURL $WEB_MAIL_PREAUTH_URL."?account=".$email."&by=name&timestamp=".$timestamp."&expires=0&preauth=".$preauthToken;

    /**
     * Redirect to Zimbra preauth URL
     */
    header("Location: $preauthURL"); 
    Now call your script with the email param - and think of protecting this link somehow!

  4. #4
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    Also got a reply what to do from support:

    # zmprov mcf zimbraPublicServiceProtocol https
    # zmprov mcf zimbraPublicServicePort 443
    # zmprov fc -a all

    Restart services
    Fixed the issue for me!

  5. #5
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    Quote Originally Posted by catnipper View Post
    Also got a reply what to do from support:

    # zmprov mcf zimbraPublicServiceProtocol https
    # zmprov mcf zimbraPublicServicePort 443
    # zmprov fc -a all

    Restart services
    Fixed the issue for me!
    FYI...I have the same issue with 7.1.4, and these commands did not fix.

    Lance

  6. #6
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    Hi,

    have same problem here.
    Upgrade from 6.0.10.Ubuntu8_x64 with instantupgrade.

    tried your parameters
    zmprov mcf zimbraPublicServiceProtocol https
    zmprov mcf zimbraPublicServicePort 443
    zmprov fc -a all

    no change after restart

    does there exist a bug to vote for?

    thomas
    zmcontrol -v
    1x Release 6.0.10_GA_2692.UBUNTU8_64 NETWORK edition.
    1x Release 6.0.14_GA_2928.UBUNTU8_64 NETWORK edition
    2x Release 7.1.3_GA_3346.UBUNTU10_64 NETWORK edition, Patch 7.1.3_P1
    1x Release 8.0.2.GA.5569.UBUNTU12.64 NETWORK edition

    2x Release 6.0.10_GA_2692.UBUNTU8_64 FOSS edition
    2x Release 7.2.2_GA_2852.UBUNTU10_64 FOSS edition
    1x Release 7.1.4_GA_2555.UBUNTU10_64 FOSS
    1x Release 8.0.3.GA.5664.UBUNTU12.64 FOSS edition

  7. #7
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    bump...anybody else having this issue?

    Lance

  8. #8
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    Quote Originally Posted by stegbth View Post
    does there exist a bug to vote for?
    Bug 69155 - View mail from admin console does not work for Global admin

  9. #9
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    I just discovered something interesting and thought I would share. When I select View Mail on a user and it takes me to the login screen of the web client, the url is https://<server-hostname>. If I replace the server hostname with the ip address of the server and hit Enter, it logs me into the account I was trying to view. Hmm....

    Lance

  10. #10
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    I also had this issue for a while in ZCS 6. As far as I remember it's a question what protocols you have enabled (mixed, http, https...).

    CLI zmtlsctl to set Web Server Mode - Zimbra :: Wiki should help.

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