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Thread: Problem: Error message when opening an email

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  1. #1
    Join Date
    Nov 2006
    Posts
    3
    Rep Power
    8

    Default Problem: Error message when opening an email

    Hi. We're slowly migrating users onto zimbra and today I got an email from one person who said they had an error when opening an email. She sent me a jpeg and I've attached it. Below is the error I found the error in the logs. It hasn't stopped her working or anything but I obviously would like to sort out the issue if I can.

    Any ideas? Thanks!

    ------------------------------
    2006-11-20 14:40:45,483 INFO [http-443-Processor94] [mid=4;ip=10.0.15.1;name=namehidden@toprotecttheinn ocent;] SoapEngine - handler exception
    com.zimbra.cs.service.ServiceException: system failure: cannot start a logged transaction from within another transaction
    at com.zimbra.cs.service.ServiceException.FAILURE(Ser viceException.java:174)
    at com.zimbra.cs.mailbox.Mailbox.beginTransaction(Mai lbox.java:801)
    at com.zimbra.cs.mailbox.Mailbox.beginTransaction(Mai lbox.java:758)
    at com.zimbra.cs.mailbox.Mailbox.alterTag(Mailbox.jav a:3530)
    at com.zimbra.cs.mailbox.Mailbox.alterTag(Mailbox.jav a:3518)
    at com.zimbra.cs.operation.GetMsgOperation.callback(G etMsgOperation.java:52)
    at com.zimbra.cs.operation.Operation.schedule(Operati on.java:190)
    at com.zimbra.cs.operation.GetMsgOperation.<init>(Get MsgOperation.java:75)
    at com.zimbra.cs.service.mail.GetMsg.handle(GetMsg.ja va:66)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:261)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:162)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:84)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:223)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:173)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
    at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
    at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
    at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
    at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:667)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
    at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Thread.java:595)
    Attached Images Attached Images

  2. #2
    Join Date
    Aug 2005
    Posts
    1,433
    Rep Power
    12

    Default That's not good.

    Which rev of Zimbra does this occur on?

    It would very much help us to have the original message so we can try to reproduce it in-house. The easiest way for the user to get a copy of the message is to right-click on it and select "Save Original".

    Thanks very much, and sorry for the trouble!
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  3. #3
    Join Date
    Nov 2006
    Posts
    3
    Rep Power
    8

    Default Revision

    Hi there. It was Rev 4.0.4.

    If it happens again, I will ask her to do so. I'm using it on linux/Firefox 2 and I've never seen that. She is on Windows/Firefox 2. Don't know if that helps...

    Regards!

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