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Thread: Problem: Error message when opening an email

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  1. #1
    Join Date
    Nov 2006
    Rep Power

    Default Problem: Error message when opening an email

    Hi. We're slowly migrating users onto zimbra and today I got an email from one person who said they had an error when opening an email. She sent me a jpeg and I've attached it. Below is the error I found the error in the logs. It hasn't stopped her working or anything but I obviously would like to sort out the issue if I can.

    Any ideas? Thanks!

    2006-11-20 14:40:45,483 INFO [http-443-Processor94] [mid=4;ip=;name=namehidden@toprotecttheinn ocent;] SoapEngine - handler exception
    com.zimbra.cs.service.ServiceException: system failure: cannot start a logged transaction from within another transaction
    at com.zimbra.cs.service.ServiceException.FAILURE(Ser
    at com.zimbra.cs.mailbox.Mailbox.beginTransaction(Mai
    at com.zimbra.cs.mailbox.Mailbox.beginTransaction(Mai
    at com.zimbra.cs.mailbox.Mailbox.alterTag(Mailbox.jav a:3530)
    at com.zimbra.cs.mailbox.Mailbox.alterTag(Mailbox.jav a:3518)
    at com.zimbra.cs.operation.GetMsgOperation.callback(G
    at com.zimbra.cs.operation.Operation.schedule(Operati
    at com.zimbra.cs.operation.GetMsgOperation.<init>(Get
    at com.zimbra.cs.service.mail.GetMsg.handle(GetMsg.ja va:66)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:162)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:84)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:223)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
    at ternalDoFilter(
    at Filter(
    at org.apache.catalina.core.StandardWrapperValve.invo ke(
    at org.apache.catalina.core.StandardContextValve.invo ke(
    at org.apache.catalina.core.StandardHostValve.invoke(
    at org.apache.catalina.valves.ErrorReportValve.invoke (
    at org.apache.catalina.core.StandardEngineValve.invok e(
    at org.apache.catalina.valves.AccessLogValve.invoke(A
    at org.apache.catalina.connector.CoyoteAdapter.servic e(
    at org.apache.coyote.http11.Http11Processor.process(H
    at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt
    at Socket(
    at ead.runIt(
    at org.apache.tomcat.util.threads.ThreadPool$ControlR
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