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Thread: Problem: Error message when opening an email

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  1. #1
    Join Date
    Nov 2006
    Posts
    3
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    Default Problem: Error message when opening an email

    Hi. We're slowly migrating users onto zimbra and today I got an email from one person who said they had an error when opening an email. She sent me a jpeg and I've attached it. Below is the error I found the error in the logs. It hasn't stopped her working or anything but I obviously would like to sort out the issue if I can.

    Any ideas? Thanks!

    ------------------------------
    2006-11-20 14:40:45,483 INFO [http-443-Processor94] [mid=4;ip=10.0.15.1;name=namehidden@toprotecttheinn ocent;] SoapEngine - handler exception
    com.zimbra.cs.service.ServiceException: system failure: cannot start a logged transaction from within another transaction
    at com.zimbra.cs.service.ServiceException.FAILURE(Ser viceException.java:174)
    at com.zimbra.cs.mailbox.Mailbox.beginTransaction(Mai lbox.java:801)
    at com.zimbra.cs.mailbox.Mailbox.beginTransaction(Mai lbox.java:758)
    at com.zimbra.cs.mailbox.Mailbox.alterTag(Mailbox.jav a:3530)
    at com.zimbra.cs.mailbox.Mailbox.alterTag(Mailbox.jav a:3518)
    at com.zimbra.cs.operation.GetMsgOperation.callback(G etMsgOperation.java:52)
    at com.zimbra.cs.operation.Operation.schedule(Operati on.java:190)
    at com.zimbra.cs.operation.GetMsgOperation.<init>(Get MsgOperation.java:75)
    at com.zimbra.cs.service.mail.GetMsg.handle(GetMsg.ja va:66)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:261)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:162)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:84)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:223)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:173)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
    at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
    at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
    at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
    at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:667)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
    at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Thread.java:595)
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