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Thread: Admin "View mail" problem

  1. #1
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    Default Admin "View mail" problem

    Hi guys,

    We've got another problem pop up since we updated to Patch 7.1.4_P1.

    We use nginx as a reverse proxy in front of our zimbra service to provide multiple ssl hosts, so webmail is actually on port 8888.

    When I (as user 'admin') use the "View mail" button it works fine and connects to http://zimbra.example:8888, but when delegated admins try it, it attempts to connect http://zimbra.example:7070, which fails for fairly obvious reasons.

    Where does this 7070 port come from and how can I stop that? This was working fine before I upgraded.

    Cheers, Al

  2. #2
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    Default View Mail button fails

    Hello,

    I seem to have this problem as well. I have users asking me to troubleshoot their accounts and I can't log in to see what's going on without changing their password on them.

    Is there a solution to this?

  3. #3
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    Default

    I've worked around the issue for now by DNAT'ing port 7070 to 8888 on our external firewall. It's a hack, but at least our reseller is now happy.

    I have a support case open at the moment; will let you know if we find the problem/solution.

  4. #4
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    Default

    Thanks for that... unfortunately for me I can't easily do the same. Looking forward to the resolution! Good luck!

  5. #5
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    Exclamation Same problem

    I'm having the same problem. Upgraded last night to 7.1.4_GA_2555.RHEL5_64 and have already had calls today that we couldn't support because we can no longer access our customer's email accounts.

    I haven't analyzed from a firewall perspective which ports are going where, but clicking the "View Mail" button simply loads the Zimbra login page for the domain of the user we're trying to assist.

  6. #6
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    Default

    davestahr that issue was fixed with the p1 patch for 7.1.4 i believe

  7. #7
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    Thumbs up

    Quote Originally Posted by bdial View Post
    davestahr that issue was fixed with the p1 patch for 7.1.4 i believe
    How right you are. Sorry, I didn't see the note about the patch on the download page.

    I'm now running:

    Release 7.1.4_GA_2555.RHEL5_64_20120105094627 CentOS5_64 FOSS edition, Patch 7.1.4_P1.

    Working perfectly. Thanks for the update, and sorry if this has been discussed - I did attempt to search the forums and didn't come up with much other than this thread.

  8. #8
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    As for the original problem, where the ports on View Mail are wrong for delegated admins, the relevant bug is Bug 70381 – "View mail" from admin console does not work for delegate admin

    The fix is to add listServer and getServer global rights to the delegated admins. Hope that helps!

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