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Thread: Unable to determine enabled services. Cache is out of date or doesn't exist.

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    Join Date
    Mar 2011
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    Philippines
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    Question Unable to determine enabled services. Cache is out of date or doesn't exist.

    Hi,

    Encountered problem with zimbra open source edition.Suddenly the mail server can't received and send email.
    No changes in configuration and settings.
    After checking the mail status by zmcontrol status command.
    [zimbra@mail log]$ zmcontrol status
    Unable to determine enabled services from ldap.
    Unable to determine enabled services. Cache is out of date or doesn't exist.

    After searching details and solutions in the forum and found that the problem is related to certificate issue.
    Following the instructions from the ZCS Administration Console Certificates Tools to generarte certificates.
    Before running the tools, I rename the original ssl folder in /opt/zimbra with ssl.bak and then run tools.

    Please help me if the failed status is normal in running the certificate tools to regenerate or create new certificates.

    Stop the zimbra server and run the following to generate new certificate

    #zmcontrol stop

    [root@ zimbra]# /opt/zimbra/bin/zmcertmgr createca -new
    ** Creating directory /opt/zimbra/ssl/zimbra
    ** Creating directory /opt/zimbra/ssl/zimbra/ca
    ** Creating directory /opt/zimbra/ssl/zimbra/server
    ** Creating directory /opt/zimbra/ssl/zimbra/commercial
    ** Creating /opt/zimbra/ssl/zimbra/ca/zmssl.cnf...done
    ** Creating CA private key /opt/zimbra/ssl/zimbra/ca/ca.key...done.
    ** Creating CA cert /opt/zimbra/ssl/zimbra/ca/ca.pem...done.

    [root@ zimbra]# /opt/zimbra/bin/zmcertmgr createcrt -new -days 1095
    Validation days: 1095
    ** Creating /opt/zimbra/conf/zmssl.cnf...done
    ** Backup /opt/zimbra/ssl/zimbra to /opt/zimbra/ssl/zimbra.20120326133313
    ** Generating a server csr for download self -new -keysize 1024
    ** Backup /opt/zimbra/ssl/zimbra to /opt/zimbra/ssl/zimbra.20120326133313
    ** Retrieving Commercial CA cert from ldap...failed.
    ** Creating server cert request /opt/zimbra/ssl/zimbra/server/server.csr...done.
    ** Saving server config key zimbraSSLPrivateKey...failed. =====>> FAILED
    ** Signing cert request /opt/zimbra/ssl/zimbra/server/server.csr...done.

    [root@mail zimbra]# /opt/zimbra/bin/zmcertmgr deploycrt self
    ** Saving server config key zimbraSSLCertificate...failed. ===>> FAILED
    ** Saving server config key zimbraSSLPrivateKey...failed. ===>> FAILED
    ** Installing mta certificate and key...done.
    ** Installing slapd certificate and key...done.
    ** Installing proxy certificate and key...done.
    ** Creating pkcs12 file /opt/zimbra/ssl/zimbra/jetty.pkcs12...done.
    ** Creating keystore file /opt/zimbra/mailboxd/etc/keystore...done.
    ** Installing CA to /opt/zimbra/conf/ca...done.

    [root@mail zimbra]# /opt/zimbra/bin/zmcertmgr deployca
    ** Importing CA /opt/zimbra/ssl/zimbra/ca/ca.pem into CACERTS...done.
    ** Saving global config key zimbraCertAuthorityCertSelfSigned...failed. ==> FAILED
    ** Saving global config key zimbraCertAuthorityKeySelfSigned...failed. ==> FAILED
    ** Copying CA to /opt/zimbra/conf/ca...done.

    [root@l zimbra]# /opt/zimbra/bin/zmcertmgr viewdeployedcrt
    ::service mta::
    notBefore=Mar 26 05:33:17 2012 GMT
    notAfter=Mar 26 05:33:17 2015 GMT
    subject= /C=US/ST=N/A/O=Zimbra Collaboration Suite/OU=Zimbra Collaboration Suite/CN=mail.domain.com
    issuer= /C=US/ST=N/A/L=N/A/O=Zimbra Collaboration Suite/OU=Zimbra Collaboration Suite/CN=mail.domain.com
    SubjectAltName=
    ::service proxy::
    notBefore=Mar 26 05:33:17 2012 GMT
    notAfter=Mar 26 05:33:17 2015 GMT
    subject= /C=US/ST=N/A/O=Zimbra Collaboration Suite/OU=Zimbra Collaboration Suite/CN=mail.domain.com
    issuer= /C=US/ST=N/A/L=N/A/O=Zimbra Collaboration Suite/OU=Zimbra Collaboration Suite/CN=mail.domain.com
    SubjectAltName=
    ::service mailboxd::
    notBefore=Mar 26 05:33:17 2012 GMT
    notAfter=Mar 26 05:33:17 2015 GMT
    subject= /C=US/ST=N/A/O=Zimbra Collaboration Suite/OU=Zimbra Collaboration Suite/CN=mail.domain.com
    issuer= /C=US/ST=N/A/L=N/A/O=Zimbra Collaboration Suite/OU=Zimbra Collaboration Suite/CN=mail.domain.com
    SubjectAltName=
    ::service ldap::
    notBefore=Mar 26 05:33:17 2012 GMT
    notAfter=Mar 26 05:33:17 2015 GMT
    subject= /C=US/ST=N/A/O=Zimbra Collaboration Suite/OU=Zimbra Collaboration Suite/CN=mail.domain.com
    issuer= /C=US/ST=N/A/L=N/A/O=Zimbra Collaboration Suite/OU=Zimbra Collaboration Suite/CN=mail.domain.com
    SubjectAltName=


    Best Regards,
    Last edited by bhangki; 03-26-2012 at 05:42 AM.

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