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Thread: Attachments not forwarding

  1. #1
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    Default Attachments not forwarding

    HI All,

    I have a customer who is unable to forward attachments. When forwarding an email with attachments the attachments do not exist in the forwarded message.

    This is via the webclient.

    I can forward attachments fine via my account and also via his on my system. May be a setting on his browser?

    Any thoughts?
    Chimaster
    Geekly goodness in Queenstown, New Zealand
    HeadQuarters N.D.C. www.queenstownhq.co.nz
    Queenstown.com www.queenstown.com
    LiveTouch www.livetouch.co.nz

  2. #2
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    Default

    He isnt exceeding the size limit? Sounds elementary I know. But its all I have.... I do agree with you though, sounds like a local issue on his system, maybe test it on a few other systems just to make sure that it is in fact his system? Have you tried it on different browsers on his system?

  3. #3
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    Thanks. I've asked him to try safari. Will post when I know the results.
    Chimaster
    Geekly goodness in Queenstown, New Zealand
    HeadQuarters N.D.C. www.queenstownhq.co.nz
    Queenstown.com www.queenstown.com
    LiveTouch www.livetouch.co.nz

  4. #4
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    Default

    Quote Originally Posted by dusfer View Post
    He isnt exceeding the size limit? Sounds elementary I know. But its all I have.... I do agree with you though, sounds like a local issue on his system, maybe test it on a few other systems just to make sure that it is in fact his system? Have you tried it on different browsers on his system?
    Hi. Same issue in my system. I tried with Zimbra Desktop 7.1.2 and WebClient on Chrome, Firefox and Safari. When I open an attached email with attachments everything is good, but when i forward the attached email it loses its attachments.

    Please tell me how to investigate deeper. Thank you.

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